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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of services marketing"
~person:"Blodgett, Jeffrey"
~person:"Bruce, Helen L."
~subject:"Brand image"
~subject:"Customer integration"
~subject:"Hotellerie"
~subject:"Service quality"
~subject:"Virales Marketing"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Government document"
~type_genre:"Handbuch"
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Customer integration
Hotellerie
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Consumer behaviour
4
Konsumentenverhalten
4
Beziehungsmarketing
3
Dienstleistungsqualität
3
Relationship marketing
3
Customer experience
2
Customer satisfaction
2
Kundenzufriedenheit
2
Atmospherics
1
Cross-disciplinary research
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Customer service
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Dienstleistung
1
Dienstleistungsmarketing
1
Einzelhandel
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Emotion
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Freizeit
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Freizeitwirtschaft
1
Internet-Auktion
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Kundenservice
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Ladengestaltung
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Leisure
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Leisure industries
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Online auction
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Physical context
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Retail
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Retail trade
1
Satisfaction
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Service design
1
Service encounter
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Services
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Services marketing
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Servicescape
1
Store design
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Transport costs
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Blodgett, Jeffrey
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Han, Heesup
6
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6
Mattila, Anna S.
6
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5
Ha, Hong Youl
4
Klaus, Philipp
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Anaya, Gerardo Joel
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Benoit, Sabine
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Bujisic, Milos
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Chen, Ivy S. N.
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International journal of contemporary hospitality management
The journal of services marketing
European journal of marketing
1
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Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
2
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
3
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
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