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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of services marketing"
~person:"Blodgett, Jeffrey"
~person:"Fong, Lawrence Hoc Nang"
~subject:"Brand image"
~subject:"Customer integration"
~subject:"Hotellerie"
~subject:"Service quality"
~subject:"Virales Marketing"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Government document"
~type_genre:"Handbuch"
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Brand image
Customer integration
Hotellerie
Service quality
Virales Marketing
Consumer behaviour
6
Konsumentenverhalten
6
Dienstleistungsqualität
3
Emotion
3
Customer satisfaction
2
Kundenzufriedenheit
2
Accommodation experience
1
Atmospherics
1
Behavioral intentions
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Casino
1
Cognition
1
Complaint management
1
Critical incident technique
1
Cross-modal correspondence
1
Customer service
1
Deception
1
Dysfunctional customer behaviour
1
Einzelhandel
1
Emotional experiences
1
Fake online review
1
Five senses
1
Freizeit
1
Freizeitwirtschaft
1
Gambling
1
Gaming
1
Glücksspiel
1
Gratitude
1
Grounded Theory
1
Grounded theory
1
Interactive effect
1
Internet-Auktion
1
Kognition
1
Kundenservice
1
Ladengestaltung
1
Leisure
1
Leisure industries
1
Linguistic cue
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Blodgett, Jeffrey
Fong, Lawrence Hoc Nang
Han, Heesup
6
Jang, Soocheong
6
Mattila, Anna S.
6
Sharma, Piyush
5
Ha, Hong Youl
4
Klaus, Philipp
4
Wong, IpKin Anthony
4
Wu, Luorong
4
Bilgihan, Anil
3
Chua, Bee-Lia
3
Hollebeek, Linda D.
3
Jeong, Miyoung
3
Kim, Jong Min
3
Law, Chun Hung Roberts
3
Liu, Matthew Tingchi
3
Rosenbaum, Mark
3
Sparks, Beverley
3
Swanson, Scott R.
3
Weber, Karin
3
Almanza, Barbara
2
Alnawas, Ibrahim
2
Anaya, Gerardo Joel
2
Bai, Billy
2
Basso, Kenny
2
Benoit, Sabine
2
Bradley, Graham L.
2
Bruce, Helen L.
2
Bujisic, Milos
2
Cai, Ruiying
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Chen, Xiaohong
2
Chi, Christina Geng-qing
2
Choi, Beom Joon
2
Chu, Rongwei
2
Collier, Joel E.
2
Cranage, David A.
2
Denizci Guillet, Basak
2
Dodds, Sarah
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International journal of contemporary hospitality management
The journal of services marketing
International journal of hospitality management
2
Tourism management : research, policies, practice
2
Journal of hospitality marketing & management
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence
Wang, Erin Yirun
;
Fong, Lawrence Hoc Nang
;
Law, Chun …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012798189
Saved in:
3
Exploring jaycustomer behavior and handling approach in casinos
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
;
Law, Chun …
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1403-1425
Persistent link: https://www.econbiz.de/10011732142
Saved in:
4
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
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