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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of services marketing"
~person:"Fong, Lawrence Hoc Nang"
~subject:"Brand image"
~subject:"Customer integration"
~subject:"Customer service"
~subject:"Hotellerie"
~subject:"Konsumentenverhalten"
~subject:"Service quality"
~subject:"United States"
~subject:"Virales Marketing"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Government document"
~type_genre:"Handbuch"
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Brand image
Customer integration
Customer service
Hotellerie
Konsumentenverhalten
Service quality
United States
Virales Marketing
Consumer behaviour
4
Customer satisfaction
2
Dienstleistungsqualität
2
Emotion
2
Kundenzufriedenheit
2
Accommodation experience
1
Behavioral intentions
1
Beschwerdemanagement
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Casino
1
Cognition
1
Complaint management
1
Critical incident technique
1
Cross-modal correspondence
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Deception
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Dysfunctional customer behaviour
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Emotional experiences
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Fake online review
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Five senses
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Gambling
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Gaming
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Glücksspiel
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Gratitude
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Grounded Theory
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Grounded theory
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Interactive effect
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Kognition
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Macao
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Macau
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Mobile communications
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Mobilkommunikation
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Online retailing
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Sensory marketing
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Fong, Lawrence Hoc Nang
Han, Heesup
12
Jang, Soocheong
12
Mattila, Anna S.
11
Sharma, Piyush
7
Wong, IpKin Anthony
6
Bilgihan, Anil
5
Jeong, Miyoung
5
Klaus, Philipp
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Wu, Luorong
5
Chua, Bee-Lia
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Harris, Lloyd C.
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Liu, Matthew Tingchi
4
Rosenbaum, Mark
4
Sparks, Beverley
4
Bai, Billy
3
Cai, Ruiying
3
Denizci Guillet, Basak
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DiPietro, Robin B.
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Ha, Jooyeon
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Huang, Songshan
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Hwang, Johye
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Hyun, Sunghyup Sean
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Kandampully, Jay
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Kim, Heewon
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Kim, Jong Min
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Kim, Jong-Hyeong
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Liu, Qing
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Miao, Li
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Neale, Larry
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Nicolau, Juan Luis
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Parsa, H. G.
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International journal of contemporary hospitality management
The journal of services marketing
International journal of hospitality management
3
Journal of destination marketing & management
2
Tourism management : research, policies, practice
2
Information technology & tourism
1
Journal of hospitality marketing & management
1
Journal of travel and tourism marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
4
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Sensory marketing in hospitality : a critical synthesis and reflection
Fong, Lawrence Hoc Nang
;
Lei, Soey Sut Ieng
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
8
,
pp. 2916-2928
Persistent link: https://www.econbiz.de/10014314891
Saved in:
3
Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence
Wang, Erin Yirun
;
Fong, Lawrence Hoc Nang
;
Law, Chun …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012798189
Saved in:
4
Exploring jaycustomer behavior and handling approach in casinos
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
;
Law, Chun …
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1403-1425
Persistent link: https://www.econbiz.de/10011732142
Saved in:
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