//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of services marketing"
~person:"Mattila, Anna S."
~subject:"Brand image"
~subject:"Customer integration"
~subject:"Dienstleistungssektor"
~subject:"Hotellerie"
~subject:"Service quality"
~subject:"United States"
~subject:"Virales Marketing"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Government document"
~type_genre:"Handbuch"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer Behaviour"
Narrow search
Delete all filters
| 14 applied filters
Year of publication
From:
To:
Subject
All
Brand image
Customer integration
Dienstleistungssektor
Hotellerie
Service quality
United States
Virales Marketing
Consumer behaviour
11
Konsumentenverhalten
11
Beziehungsmarketing
5
Dienstleistungsqualität
5
Relationship marketing
5
Beschwerdemanagement
3
Complaint management
3
Corporate Social Responsibility
3
Corporate social responsibility
3
Customer satisfaction
3
Kundenzufriedenheit
3
Gastronomie
2
Hotel industry
2
Luxury goods
2
Luxusgüter
2
Restaurant industry
2
Anthropomorphism
1
Brand
1
Brand attitude
1
Brand management
1
CSR
1
Construal-level theory
1
Consumer behavior
1
Consumer envy
1
Customer
1
Customer delight
1
Customer engagement
1
Customer expectation
1
Customer service
1
Customer value
1
Dienstleistungsmanagement
1
Ehrenamtliche Arbeit
1
Emotion
1
Emotions
1
Envy
1
Erwartungsbildung
1
Expectation
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
Article
Government document
Handbuch
Aufsatz in Zeitschrift
7
Language
All
English
7
Author
All
Mattila, Anna S.
Jang, Soocheong
9
Han, Heesup
8
Sharma, Piyush
5
Ha, Hong Youl
4
Klaus, Philipp
4
Wong, IpKin Anthony
4
Wu, Luorong
4
Bilgihan, Anil
3
Chua, Bee-Lia
3
Fong, Lawrence Hoc Nang
3
Ha, Jooyeon
3
Hollebeek, Linda D.
3
Jeong, Miyoung
3
Kim, Jong Min
3
Law, Chun Hung Roberts
3
Liu, Matthew Tingchi
3
Rosenbaum, Mark
3
Shoemaker, Stowe
3
Sparks, Beverley
3
Swanson, Scott R.
3
Weber, Karin
3
Almanza, Barbara
2
Alnawas, Ibrahim
2
Anaya, Gerardo Joel
2
Bai, Billy
2
Basso, Kenny
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bradley, Graham L.
2
Bruce, Helen L.
2
Bujisic, Milos
2
Cai, Ruiying
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Chen, Xiaohong
2
Chi, Christina Geng-qing
2
Choi, Beom Joon
2
Chu, Rongwei
2
Collier, Joel E.
2
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
The journal of services marketing
International journal of hospitality management
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of business research : JBR
3
Journal of hospitality marketing & management
3
Journal of service management
3
Journal of service research
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
Cornell hospitality quarterly : CQ
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The Cornell hospitality quarterly
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The joint influence of the timing and framing of an online upselling message on consumer perceptions : the roles of construal level and reactance
Denizci Guillet, Basak
;
Mattila, Anna S.
;
Peng, Zixi
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2516-2534
Persistent link: https://www.econbiz.de/10013412655
Saved in:
2
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
3
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
4
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
5
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
6
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
7
Do women like options more than men? : an examination in the context of service recovery
Mattila, Anna S.
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 499-508
Persistent link: https://www.econbiz.de/10008749977
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->