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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Arbeitspsychologie"
~subject:"Emotions"
~subject:"Organizational psychology"
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Search: subject_exact:"Empathie"
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Arbeitspsychologie
Emotions
Organizational psychology
Emotion
49
Consumer behaviour
27
Konsumentenverhalten
27
Dienstleistungsqualität
19
Service quality
19
Hotel industry
16
Hotellerie
16
Customer satisfaction
13
Gastronomie
13
Kundenzufriedenheit
13
Restaurant industry
13
Tourism employees
12
Tourismusberufe
12
Arbeitsverhalten
11
Arbeitszufriedenheit
11
Job satisfaction
11
Stress
11
Work behaviour
11
Work stress
11
Beziehungsmarketing
8
Relationship marketing
8
Customer service
7
Emotional exhaustion
7
Kundenservice
7
Arbeitskräfte
6
Intelligence
6
Intelligenz
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Workforce
6
Emotional intelligence
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Beschwerdemanagement
4
China
4
Cognition
4
Complaint management
4
Corporate Social Responsibility
4
Corporate social responsibility
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Hospital
4
Internet marketing
4
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English
7
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Kim, Ho-Seok
2
Kim, Min-Seong
2
Adler, Howard
1
Bai, Billy
1
Cai, Liping A.
1
Chen, Annie Huiling
1
Guzzo, Renata Fernandes
1
Hu, Hsin-Hui
1
Hu, Hsin-Yi
1
Hung, Kuang-peng
1
Kim, Soon-Ho
1
King, Brian
1
Koo, Dongwoo
1
Lee, Yong-Ki
1
Legendre, Tiffany S.
1
Li, Minglong
1
Li, Yingli
1
Miao, Li
1
Peng, Norman
1
Qiu, Hailian
1
Suess, Courtney
1
Wang, Ning
1
Wei, Wei
1
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International journal of contemporary hospitality management
Journal of business research : JBR
36
International journal of hospitality management
26
Journal of retailing and consumer services
22
Tourism management : research, policies, practice
15
Journal of business ethics : JOBE
14
Journal of economic psychology : research in economic psychology and behavioral economics
12
Research companion to emotion in organizations
12
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
11
Journal of managerial psychology
10
Journal of vocational behavior
10
The emotional organization : passions and power
10
Journal of economic behavior & organization : JEBO
9
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
8
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
8
European management journal
7
Gendering emotions in organizations
7
Journal of business and psychology
7
Human relations
6
Human relations : towards the integration of the social sciences
6
International journal of human resource management
6
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
6
Management research review
6
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
6
Research on emotion in organizations
6
The Oxford handbook of organizational well-being
6
The service industries journal
6
Academy of Management journal : AMJ
5
Business horizons
5
Group decision and negotiation
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of organizational change management
5
The journal of services marketing
5
Tourism management perspectives : TMP
5
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
4
International journal of retail and distribution management
4
Journal of behavioral and experimental economics
4
Journal of hospitality marketing & management
4
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
4
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ECONIS (ZBW)
7
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1
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7
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7
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date (oldest first)
1
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
2
Biophilic design for urban hotels : prospective hospitality employees' perspectives
Guzzo, Renata Fernandes
;
Suess, Courtney
;
Legendre, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 2914-2933
Persistent link: https://www.econbiz.de/10013412832
Saved in:
3
From teamwork to psychological well-being and job performance : the role of CSR in the workplace
Kim, Ho-Seok
;
Kim, Min-Seong
;
Koo, Dongwoo
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3764-3789
Persistent link: https://www.econbiz.de/10013413089
Saved in:
4
Modeling event attendees' experiences during customer-customer encounters (CCEs)
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2085-2102
Persistent link: https://www.econbiz.de/10011783565
Saved in:
5
Impacts of misbehaving air passengers on frontline employees : role stress and emotional labor
Hu, Hsin-Hui
;
Hu, Hsin-Yi
;
King, Brian
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1793-1813
Persistent link: https://www.econbiz.de/10011776992
Saved in:
6
Person - environment fit and its effects on employees' emotions and self-rated/supervisor-rated performances : the case of employees in luxury hotel restaurants
Lee, Yong-Ki
;
Kim, Soon-Ho
;
Kim, Min-Seong
;
Kim, Ho-Seok
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1447-1467
Persistent link: https://www.econbiz.de/10011732152
Saved in:
7
The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 236-260
Persistent link: https://www.econbiz.de/10011300093
Saved in:
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