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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Arbeitszufriedenheit"
~subject:"Relationship marketing"
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Arbeitszufriedenheit
Relationship marketing
Dienstleistungssektor
17
Service industry
17
Dienstleistungsqualität
10
Service quality
10
Services
6
Customer satisfaction
5
Innovation
5
Kundenzufriedenheit
5
Arbeitsverhalten
4
Beziehungsmarketing
4
Consumer behaviour
4
Creativity
4
Customer service
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Dienstleistung
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Job satisfaction
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Konsumentenverhalten
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Kreativität
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Kundenservice
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Work behaviour
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Airline
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Arbeitskräfte
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Emotion
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Fluggesellschaft
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Hospital
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Hospitality
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Innovation management
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Innovationsmanagement
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Krankenhaus
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Service innovation
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Stress
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Work stress
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Arbeitsgruppe
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Dienstleistungsinnovation
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Dienstleistungsmarketing
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Li, Minglong
2
Bai, Billy
1
Bilgihan, Anil
1
Bujisic, Milos
1
Chu, Rongwei
1
Feng, Jie
1
Geng, Zizhen
1
Grefe, Gwenaëlle
1
Gummesson, Evert
1
Hsu, Cathy H. C.
1
Høgevold, Nils
1
Li, Yingli
1
Liu, Chao
1
Liu, Matthew Tingchi
1
Liu, Xinmei
1
Mattila, Anna
1
Otero-Neira, Carmen
1
Padin, Carmen
1
Peyrat-Guillard, Dominique
1
Qiu, Hailian
1
Subramanian, Jeayaram
1
Svensson, Göran
1
Tseng, Ting-hsiang
1
Wang, Ning
1
Wong, IpKin Anthony
1
Wu, Luorong
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International journal of contemporary hospitality management
The journal of services marketing
34
Journal of business research : JBR
27
Journal of service research : JSR
23
Journal of retailing and consumer services
17
The service industries journal
16
Journal of service management
14
Journal of service research
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
Journal of the Academy of Marketing Science
9
Services marketing quarterly
9
Service business
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Interaktionen im Dienstleistungsbereich
7
International journal of business excellence
6
International journal of services and operations management
6
Journal of hospitality marketing & management
6
The journal of business & industrial marketing
6
International journal of electronic customer relationship management : IJECRM
5
International journal of production economics
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of strategic marketing
5
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
4
Gabler Edition Wissenschaft
4
International journal of hospitality management
4
International journal of services, economics and management
4
Journal of business-to-business marketing
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Managing service quality : MSQ ; an international journal
4
Psychology & marketing
4
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
4
SpringerLink / Bücher
4
European journal of marketing : EJM
3
Europäische Hochschulschriften / 5
3
Forum Dienstleistungsmanagement
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services and operations management : IJSOM
3
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ECONIS (ZBW)
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1
Understanding quondam commitments to retain employees : insights from the case of flight attendants and pilots
Peyrat-Guillard, Dominique
;
Grefe, Gwenaëlle
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 274-301
Persistent link: https://www.econbiz.de/10013546047
Saved in:
2
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
3
A review of employee innovative behavior in services
Li, Minglong
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2820-2841
Persistent link: https://www.econbiz.de/10011610992
Saved in:
4
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
5
The effects of emotional labor on frontline employee creativity
Geng, Zizhen
;
Liu, Chao
;
Liu, Xinmei
;
Feng, Jie
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
Saved in:
6
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
7
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
Saved in:
8
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
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