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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Electronic Commerce"
~subject:"Hospital"
~type:"article"
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Search: "Dienstleistungsqualität"
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Electronic Commerce
Hospital
Dienstleistungsqualität
161
Service quality
161
Customer satisfaction
90
Kundenzufriedenheit
90
Consumer behaviour
76
Konsumentenverhalten
76
Hotel industry
53
Hotellerie
53
Beziehungsmarketing
46
Relationship marketing
46
Gastronomie
32
Restaurant industry
32
Gastgewerbe
27
Hospitality industry
27
Krankenhaus
20
Customer service
19
Emotion
19
Kundenservice
19
Beschwerdemanagement
17
Complaint management
17
Arbeitsverhalten
14
Work behaviour
14
China
13
Quality management
13
Qualitätsmanagement
13
Hospitality
12
Tourism employees
11
Tourismusberufe
11
Arbeitszufriedenheit
10
Dienstleistungssektor
10
Holiday behaviour
10
Job satisfaction
10
Product quality
10
Produktqualität
10
Service industry
10
Tourism
10
Tourism industry
10
Tourismuswirtschaft
10
Urlaubsverhalten
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23
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23
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23
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Abuelhassan Elshazly Abuelhassan
1
AlGassim, Ali
1
Avcikurt, Cevdet
1
Bai, Billy
1
Baker, Melissa A.
1
Bharwani, Sonia
1
Chen, Hsiangting Shatina
1
Chen, Li-Cheng
1
Chon, Kaye
1
Chow, Cheris W. C.
1
Cobanoglu, Cihan
1
Del Gesso, Carla
1
Du, Fei
1
Elkhwesky, Esraa Fayez Youssif
1
Elkhwesky, Zakaria
1
Ellis, Taylor
1
Fong, Lawrence Hoc Nang
1
Garcia-Pozo, Alejandro
1
Giritlioglu, Ibrahim
1
Golubovskaya, Maria
1
Gummesson, Evert
1
Hao, Fei
1
He, Yanzhen
1
Jai, Tun-Min
1
Jauhari, Vinnie
1
Jeon, Myunghee Mindy
1
Jeong, Miyoung
1
Jolly, Phillip M.
1
Jones, Eleri
1
Kalargyrou, Valentini
1
Kuo, Chun-Min
1
Kuo, Pei-Jou
1
Lei, Soey Sut Ieng
1
Li, Minglong
1
Li, Yingli
1
Liang, Liang
1
Liu, Xiao-Xiao
1
Lodhi, Rab Nawaz
1
Loi, Raymond
1
Magnini, Vincent P.
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International journal of contemporary hospitality management
Health care management review : HCM review
73
International journal of hospitality management
63
Journal of health economics
41
Journal of health organization and management
37
Quality management journal : QMJ
33
Journal of retailing and consumer services
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
The service industries journal
26
The TQM journal : the international review of organizational improvement
25
Health marketing quarterly
23
Health economics
22
Journal of hospitality marketing & management
21
International journal of productivity and quality management : IJPQM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of quality & reliability management
17
Journal of internet commerce
17
Journal of travel and tourism marketing
17
Total quality management & business excellence
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
International journal of quality and service sciences
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of production economics
14
Production and operations management : an international journal of the Production and Operations Management Society
14
International journal of electronic marketing and retailing : IJEMR
13
Journal of business research : JBR
13
Service business
13
The European journal of health economics
13
Tourism management : research, policies, practice
13
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
International journal of electronic customer relationship management : IJECRM
11
Technological forecasting & social change : an international journal
11
Cogent business & management
10
International journal of health care finance and economics
10
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of operations management
10
European journal of operational research : EJOR
9
Health economics review
9
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ECONIS (ZBW)
23
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1
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Soey Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
2
The effect of illegitimate tasks on hospitality employees' service performance : a conservation of resources perspective
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2665-2684
Persistent link: https://www.econbiz.de/10014314836
Saved in:
3
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
4
A systematic and critical review of Internet of Things in contemporary hospitality : a roadmap and avenues for future research
Elkhwesky, Zakaria
;
Elkhwesky, Esraa Fayez Youssif
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 533-562
Persistent link: https://www.econbiz.de/10013546067
Saved in:
5
Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
6
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
Saved in:
7
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
8
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy
Abuelhassan Elshazly Abuelhassan
;
AlGassim, Ali
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2579-2596
Persistent link: https://www.econbiz.de/10013412688
Saved in:
9
Local government's role in promoting city hospitality : a meta-ethnography with a public management perspective
Del Gesso, Carla
;
Lodhi, Rab Nawaz
;
Cobanoglu, Cihan
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3855-3880
Persistent link: https://www.econbiz.de/10013413120
Saved in:
10
Customers' perceived website service quality and its effects on e-loyalty
Jeon, Myunghee Mindy
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011611261
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