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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Job satisfaction"
~subject:"Kundenservice"
~subject:"Physical distribution"
~subject:"Relationship marketing"
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Job satisfaction
Kundenservice
Physical distribution
Relationship marketing
Salespeople
4
Verkaufspersonal
4
Customer service
3
Arbeitsverhalten
2
Beziehungsmarketing
2
Dienstleistungsqualität
2
Service quality
2
Tourism employees
2
Tourismusberufe
2
Work behaviour
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Arbeitskräfte
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Arbeitspsychologie
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Arbeitszufriedenheit
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Beschwerdemanagement
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Consumer behaviour
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Customer participation
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Customer satisfaction
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Dienstleistungssektor
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Emotion
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Emotional labor
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Employee retention
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Extra-role service behavior
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Hindrance stress
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Hospital
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Hospitality industry
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ICCB (illegitimate customer complaning behavior)
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Chow, Cheris W. C.
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Feng, Jie
1
Fu, Xiaoxiao
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Geng, Zizhen
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Liu, Chao
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Liu, Xinmei
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International journal of contemporary hospitality management
Industrial marketing management : the international journal for industrial and high-tech firms
68
The journal of personal selling & sales management : JPSSM
59
Journal of business research : JBR
37
The journal of business & industrial marketing
29
Journal of personal selling & sales management
25
Journal of retailing and consumer services
20
Journal of the Academy of Marketing Science
20
Journal of business-to-business marketing
14
The service industries journal
14
SpringerLink / Bücher
13
Journal of marketing
12
Journal of retailing
12
The Oxford handbook of strategic sales and sales management
10
Journal of service research : JSR
9
European journal of marketing : EJM
8
Journal of business ethics : JOBE
8
International journal of retail & distribution management
7
Journal of service research
7
Journal of strategic marketing
7
International journal of hospitality management
6
Journal of financial services marketing : JFSM
6
Marketing intelligence & planning
6
Journal of managerial issues : JMI
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Psychology & marketing
5
Springer eBook Collection / Business and Economics
5
Asia Pacific journal of marketing and logistics
4
Gabler Edition Wissenschaft
4
Journal of marketing channels : ... distribution systems, strategy, and management
4
Journal of marketing theory and practice
4
The international review of retail, distribution and consumer research
4
The journal of services marketing
4
Australasian marketing journal
3
Business horizons
3
European journal of marketing
3
International journal of logistics : research and applications
3
Journal of Asia Business Studies
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality marketing & management
3
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Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
2
The effects of emotional labor on frontline employee creativity
Geng, Zizhen
;
Liu, Chao
;
Liu, Xinmei
;
Feng, Jie
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
Saved in:
3
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
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