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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
~type_genre:"Article in journal"
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Search: subject:"Zufriedenheit"
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Kundenzufriedenheit
Tourism employees
Customer satisfaction
140
Dienstleistungsqualität
96
Service quality
96
Arbeitszufriedenheit
93
Job satisfaction
93
Hotel industry
87
Hotellerie
87
Consumer behaviour
81
Konsumentenverhalten
81
Beziehungsmarketing
56
Relationship marketing
56
Tourismusberufe
45
Employee retention
36
Mitarbeiterbindung
36
Gastronomie
33
Restaurant industry
33
Arbeitsverhalten
31
Work behaviour
31
Gastgewerbe
29
Hospitality industry
29
Arbeitskräfte
24
Emotion
24
Workforce
24
Human Resource Management
22
Personalmanagement
22
Satisfaction
21
Hospital
20
Krankenhaus
20
Leistungsmotivation
20
Work motivation
20
Beschwerdemanagement
15
Complaint management
15
Customer service
15
Holiday behaviour
15
Kundenservice
15
Urlaubsverhalten
15
Arbeitsmobilität
14
China
14
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111
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1
Type of publication
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Article
179
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
179
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English
179
Author
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Karatepe, Osman M.
12
Han, Heesup
7
Jang, Soocheong
4
Jeong, Miyoung
4
Fong, Lawrence Hoc Nang
3
Jung, Hyo Sun
3
Kim, Taegoo
3
Lee, Jin-soo
3
Magnini, Vincent P.
3
Oh, Haemoon
3
Wong, IpKin Anthony
3
Yoon, Hye Hyun
3
Alnawas, Ibrahim
2
Ampofo, Emmanuel Twumasi
2
Bilgihan, Anil
2
Brochado, Ana
2
Bujisic, Milos
2
Choi, Laee
2
Cobanoglu, Cihan
2
Dedeoğlu, Bekir Bora
2
Foroudi, Pantea
2
Guchait, Priyanko
2
Gursoy, Dogan
2
Hwang, Johye
2
Jani, Dev
2
Kim, Jong Min
2
Kim, Jong-Hyeong
2
Kim, Mi Ran
2
Kim, Soyeon
2
Kim, Wansoo
2
Kwun, David J.
2
Ladhari, Riadh
2
Law, Chun Hung Roberts
2
Lee, Gyehee
2
Liu, Matthew Tingchi
2
Mao, Zhenxing
2
McPhail, Ruth
2
Mohsin, Asad
2
Namasivayam, Karthik
2
Parsa, H. G.
2
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Published in...
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International journal of contemporary hospitality management
International journal of hospitality management
420
Journal of retailing and consumer services
419
Journal of business research : JBR
291
The journal of services marketing
192
Tourism management : research, policies, practice
180
The service industries journal
177
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of hospitality marketing & management
167
Journal of travel and tourism marketing
163
Cogent business & management
102
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Tourism management perspectives : TMP
92
Journal of air transport management
90
Journal of service research : JSR
89
Service business
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
82
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
66
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
Journal of strategic marketing
64
Total quality management & business excellence
64
International journal of quality and service sciences
63
Journal of Asian finance, economics and business : JAFEB
60
European journal of marketing : EJM
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
International journal of business information systems : IJBIS
49
International journal of electronic customer relationship management : IJECRM
49
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ECONIS (ZBW)
179
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1
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179
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1
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
4
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
5
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
6
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
7
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
8
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Soey Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
9
The dynamics in asymmetric effects of multi-attributes on customer satisfaction : evidence from COVID-19
Kim, Jong Min
;
Liu, Jiahao
;
Park, Keeyeon Ki-cheon
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3497-3517
Persistent link: https://www.econbiz.de/10014334322
Saved in:
10
Nonlinear effects of employee engagement and satisfaction on turnover intention
Oh, Haemoon
;
Jeong, Miyoung
;
Shin, Hyejo Hailey
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2410-2436
Persistent link: https://www.econbiz.de/10014314785
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