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~isPartOf:"International journal of contemporary hospitality management"
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Search: subject:"Customer engagement"
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Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
46
Service quality
46
Hotel industry
41
Hotellerie
41
Brand management
21
Markenführung
21
Gastronomie
19
Restaurant industry
19
Brand image
15
Markenimage
15
Gastgewerbe
13
Hospitality industry
13
Brand
12
Customer loyalty
12
Markenartikel
12
Beschwerdemanagement
11
Complaint management
11
Viral marketing
11
Virales Marketing
11
Customer service
10
Kundenservice
10
Customer integration
9
Customer value
9
Kundenintegration
9
Kundenwert
9
Arbeitsverhalten
8
Customer engagement
8
Emotion
8
Hospitality
8
Work behaviour
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Confidence
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Hospital
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Krankenhaus
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Han, Heesup
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Alnawas, Ibrahim
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Fu, Xiaoxiao
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Lo, Ada S.
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Luu Trong Tuan
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Raab, Carola
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Rahimi, Roya
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Sparks, Beverley
2
Tanford, Sarah
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Wong, IpKin Anthony
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International journal of contemporary hospitality management
Journal of business research : JBR
635
Journal of retailing and consumer services
585
Industrial marketing management : the international journal for industrial and high-tech firms
399
International journal of hospitality management
280
SpringerLink / Bücher
256
The journal of services marketing
226
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
109
Asia Pacific journal of marketing and logistics
108
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
102
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
122
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61
Work engagement and turnover intentions : correlates and customer orientation as a moderator
Babakus, Emin
;
Yavas, Ugur
;
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1580-1598
Persistent link: https://www.econbiz.de/10011732188
Saved in:
62
Consequences of cruise line involvement : a comparison of first-time and repeat passengers
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Han, Heesup
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1658-1683
Persistent link: https://www.econbiz.de/10011732274
Saved in:
63
Fun, inspiration and discovery : from momentary experiences to overall evaluations
Liu, Wei
;
Sparks, Beverley
;
Coghlan, Alexandra
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1937-1955
Persistent link: https://www.econbiz.de/10011777045
Saved in:
64
Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective : case of a chain hotel in the UK
Rahimi, Roya
;
Gunlu, Ebru
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 89-112
Persistent link: https://www.econbiz.de/10011435696
Saved in:
65
Co-creation and higher order
customer
engagement
in hospitality and tourism services : a critical review
Chathoth, Prakash K.
;
Ungson, Gerardo R.
;
Harrington, …
- In:
International journal of contemporary hospitality management
28
(
2016
)
2
,
pp. 222-245
Persistent link: https://www.econbiz.de/10011459755
Saved in:
66
The effects of image and price fairness : a consideration of delight and loyalty in the waterpark industry
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1895-1914
Persistent link: https://www.econbiz.de/10011624189
Saved in:
67
Back to the future : progress and trends in hotel loyalty marketing
Tanford, Sarah
;
Shoemaker, Stowe
;
Dinca, Alexandra
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1937-1967
Persistent link: https://www.econbiz.de/10011624195
Saved in:
68
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
69
Accommodation preferences of the girlfriend getaway market in Malaysia : self-image, satisfaction and loyalty
Khoo-Lattimore, Catheryn
;
Prayag, Girish
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2748-2770
Persistent link: https://www.econbiz.de/10011610959
Saved in:
70
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
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