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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~subject:"Customer satisfaction"
~subject:"Holiday behaviour"
~subject:"Urlaubsverhalten"
~subject:"satisfaction"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Holiday behaviour
Urlaubsverhalten
satisfaction
Beziehungsmarketing
204
Relationship marketing
195
Konsumentenverhalten
64
Consumer behaviour
62
Kundenzufriedenheit
55
E-commerce
40
Electronic Commerce
40
Dienstleistungsqualität
28
Service quality
26
customer relationship management
23
Social Web
22
Social web
22
Brand image
17
CRM
17
Markenimage
17
Online-Handel
16
Tourism marketing
16
Tourismusmarketing
16
Online retailing
15
Data Mining
14
Data mining
14
Bank
13
Kundenwert
13
Customer value
12
Confidence
11
Destination management
11
Destinationsmanagement
11
Internet marketing
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Marketing management
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Marketingmanagement
11
Online-Marketing
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Vertrauen
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Wissensmanagement
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Brand management
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Customer integration
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English
62
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Ribeiro, Manuel Alector
4
Al-nassar, Bilal Ali Yaseen
2
Hollebeek, Linda D.
2
Hsu, Cathy H. C.
2
Hwang, Yoo Hee
2
King, Ceridwyn
2
Lee, Choong-Ki
2
Mallya, Jyothi
2
Mattila, Anna S.
2
Rather, Raouf Ahmad
2
So, Kevin Kam Fung
2
Sohn, Changsoo
2
Stylidis, Dimitrios
2
Woosnam, Kyle M.
2
Woosnam, Kyle Maurice
2
Abu-Shanab, Emad
1
Agrawal, Shiv Ratan
1
Ahmed, Waqar
1
Ahrholdt, Dennis C.
1
Al-Wugayan, Adel A. A.
1
Alhawari, Samer
1
Arsalan Najmi
1
Atchariyachanvanich, Kanokwan
1
Bellamkonda, Raja Shekhar
1
Bellou, Victoria
1
Ben-Shaul, Michal
1
Chang, Younghoon
1
Chen, Chien-Chih
1
Chen, Chien-Chou
1
Chen, Shan-Pei
1
Chepur, Jyothi
1
Chiranjeevi, H. S.
1
Chowdhury, Sanjit Roy
1
Choy, King Lun
1
Chung, Namho
1
Claver, Jimbo H.
1
Dieck, M. Claudia tom
1
Diwakaruni, Syam S.
1
Durko, Angela M.
1
Fathian, Mohammad
1
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Published in...
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International journal of electronic customer relationship management : IJECRM
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Journal of retailing and consumer services
258
Journal of business research : JBR
145
International journal of hospitality management
139
The journal of services marketing
108
Journal of travel and tourism marketing
78
Journal of hospitality marketing & management
66
The service industries journal
63
Tourism management : research, policies, practice
61
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
50
Journal of service research : JSR
44
Services marketing quarterly
43
Asia Pacific journal of marketing and logistics
42
Service business
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Journal of service management
40
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
Journal of service research
27
Tourism management perspectives : TMP
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of hospitality and tourism insights
21
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ECONIS (ZBW)
62
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1
Exploring the influence of touch points on tourist experiences at crisis impacted destinations
Krey, Nina
;
Dieck, M. Claudia tom
;
Wu, Shuang
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 39-54
Persistent link: https://www.econbiz.de/10014245276
Saved in:
2
Determinants of visitors' loyalty to religious sacred event places : a multigroup measurement invariance model
Kamath, Vasanth
;
Ribeiro, Manuel Alector
;
Woosnam, Kyle …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 176-196
Persistent link: https://www.econbiz.de/10014245296
Saved in:
3
Psychological determinants of tourist satisfaction and destination loyalty : the influence of perceived overcrowding and overtourism
Papadopoulou, Nikoleta Maria
;
Ribeiro, Manuel Alector
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
3
,
pp. 644-662
Persistent link: https://www.econbiz.de/10014245638
Saved in:
4
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
Saved in:
5
Exploring tourists' virtual reality-based brand engagement : a uses-and-gratifications perspective
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Loureiro, …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
3
,
pp. 606-624
Persistent link: https://www.econbiz.de/10014582360
Saved in:
6
The role of customer engagement in sustaining subjective well-being after a travel experience : findings from a three-wave study
So, Kevin Kam Fung
;
Li, Jing
;
He, Yueying
;
King, Ceridwyn
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1280-1303
Persistent link: https://www.econbiz.de/10014582451
Saved in:
7
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
8
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
9
Exploring resident-tourist interaction and its impact on tourists' destination image
Stylidis, Dimitrios
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 186-201
Persistent link: https://www.econbiz.de/10012794795
Saved in:
10
Place-oriented or people-oriented concepts for destination loyalty : destination image and place attachment versus perceived distances and emotional solidarity
Tasci, Asli DA
;
Uslu, Abdullah
;
Stylidis, Dimitrios
; …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
2
,
pp. 430-453
Persistent link: https://www.econbiz.de/10012794820
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