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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Dienstleistungsqualität"
~subject:"Markenimage"
~subject:"Social web"
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Dienstleistungsqualität
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Kundenwert
11
Customer value
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Beziehungsmarketing
8
Relationship marketing
7
Bank
3
customer relationship management
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RFM model
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Al-Wugayan, Adel A. A.
1
Chen, Kuang-Cheng
1
Chen, Tser-yieth
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Constantinides, Efthymios
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Liang, Ghi-Hsun
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Sung, Wei-Nown
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International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
23
Journal of retailing and consumer services
16
International journal of hospitality management
14
The service industries journal
12
Industrial marketing management : the international journal for industrial and high-tech firms
8
The journal of product & brand management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Journal of service research : JSR
7
Service business
7
The journal of services marketing
7
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service management
6
Technological forecasting & social change : an international journal
6
Journal of service theory and practice : JSTP
5
Journal of strategic marketing
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
The TQM journal : the international review of organizational improvement
5
Cogent business & management
4
International journal of services and operations management
4
Journal of air transport management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Management decision : MD
4
The journal of brand management : an international journal
4
Asia Pacific journal of marketing and logistics
3
Australasian marketing journal
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of consumer studies
3
International journal of services, economics and management
3
Journal of business economics and management
3
Journal of hospitality marketing & management
3
Journal of marketing analytics : JMA
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
3
Journal of travel and tourism marketing
3
Tourism management : research, policies, practice
3
European management journal
2
Faculty & research / Insead : working paper series
2
International journal of internet marketing and advertising : IJIMA
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1
Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking?
Al-Wugayan, Adel A. A.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012598021
Saved in:
2
Understanding electronic social customer relationship management : foundations and current major themes
Constantinides, Efthymios
;
Yousif, Arsham
;
Vries, Sjoerd de
- In:
International journal of electronic customer …
8
(
2014
)
4
,
pp. 180-199
Persistent link: https://www.econbiz.de/10011471313
Saved in:
3
Investigating of the causal relationship among Relational Selling Behaviors, Cause-Related Marketing and Consumer Value in the resort hotel
Chen, Tser-yieth
;
Sung, Wei-Nown
;
Chen, Kuang-Cheng
; …
- In:
International journal of electronic customer …
1
(
2007/08
)
4
,
pp. 402-420
Persistent link: https://www.econbiz.de/10003754392
Saved in:
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