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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of internet commerce"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~subject:"Einzelhandel"
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Search: "Customer relationship management"
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Einzelhandel
Beziehungsmarketing
276
Relationship marketing
276
Consumer behaviour
151
Konsumentenverhalten
151
Internet marketing
70
Online-Marketing
70
Customer satisfaction
66
Kundenzufriedenheit
66
Social Web
64
Social web
64
Online retailing
46
Online-Handel
46
Brand management
42
Markenführung
42
Dienstleistungsqualität
41
Service quality
41
E-commerce
38
Electronic Commerce
38
Confidence
37
Vertrauen
37
Retail trade
31
Brand image
30
Markenimage
30
Lieferantenmanagement
25
Supplier relationship management
25
relationship marketing
25
Customer value
20
Kundenwert
20
USA
19
United States
19
Customer integration
18
Kundenintegration
18
Website
17
trust
17
Marketing management
16
Marketingmanagement
16
Viral marketing
16
Virales Marketing
16
Brand
15
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English
31
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Gil Saura, Irene
2
Grewal, Dhruv
2
Lindsey-Mullikin, Joan
2
Abdullah, A. B. M.
1
Algharabat, Raed Salah
1
Angriawan, Arifin
1
Bayraktar, Azra
1
Chawla, Deepak
1
Chen, Yi-Mu
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Chitramani, P.
1
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Constantinides, Efthymios
1
Cuestas, Pedro J.
1
Das, Gopal
1
Deepa, S.
1
Dhaigude, Soma Amol
1
Doyle, Jim
1
Faßnacht, Martin
1
Gallarza-Granizo, Martina G.
1
Ha, Louisa
1
Ha, Young
1
Hair, Neil
1
Haug, James C.
1
Huang, Tseng-Lung
1
Huckabee, Allen
1
Iacobucci, Dawn
1
Im, Hyunjoo
1
Johnson, Kim K. P.
1
Kamble, Aakash
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International journal of electronic marketing and retailing : IJEMR
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of internet commerce
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of retailing and consumer services
176
Journal of business research : JBR
46
Journal of retailing
46
The international review of retail, distribution and consumer research
44
International journal of retail & distribution management
33
International journal of retail and distribution management
29
The journal of services marketing
15
Journal of strategic marketing
12
Marketing intelligence & planning
11
Cogent business & management
10
Journal of the Academy of Marketing Science
10
Management science : journal of the Institute for Operations Research and the Management Sciences
9
International journal of production economics
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Psychology & marketing
8
International journal of business information systems : IJBIS
7
International journal of electronic commerce : IJEC
7
Services marketing quarterly
7
SpringerLink / Bücher
7
European journal of marketing : EJM
6
European journal of operational research : EJOR
6
Journal of business economics and management
6
Journal of operations management
6
Journal of service management
6
Service business
6
Technological forecasting & social change : an international journal
6
The journal of consumer marketing
6
Asia Pacific journal of marketing and logistics
5
Handelsforschung
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of technology marketing : IJTMkt
5
Journal of fashion marketing and management
5
Journal of marketing
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
The journal of product & brand management
5
The service industries journal
5
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ECONIS (ZBW)
31
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1
Antecedents and outcomes of omnichannel retail customer experience
Nguyen Hai Ninh
;
Tran Manh Dung
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 171-189
Persistent link: https://www.econbiz.de/10014310008
Saved in:
2
Logistics service quality in online shopping : a bibliometric analysis
Dhaigude, Soma Amol
;
Mohan, Bijuna C.
- In:
Journal of internet commerce
22
(
2023
)
1
,
pp. 157-188
Persistent link: https://www.econbiz.de/10013547784
Saved in:
3
Examining the antecedents and consequences of customers' trust toward mobile retail apps in India
Kaushik, Arun Kumar
;
Mohan, Geetha
;
Kumar, Vikas
- In:
Journal of internet commerce
19
(
2020
)
1
,
pp. 1-31
Persistent link: https://www.econbiz.de/10012179609
Saved in:
4
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
5
The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.
;
Román, Sergio
;
Cuestas, Pedro J.
; …
- In:
Journal of interactive marketing : a quarterly …
47
(
2019
),
pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
Saved in:
6
How social media communications combine with customer loyalty management to boost green retail sales
Lu, Qiang
;
Miller, Rohan
- In:
Journal of interactive marketing : a quarterly …
46
(
2019
),
pp. 87-100
Persistent link: https://www.econbiz.de/10012107044
Saved in:
7
Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns
;
Haug, James C.
;
Huckabee, Allen
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
Saved in:
8
Customer satisfaction, loyalty and switching intent in retail service settings
Kamble, Aakash
;
Walvekar, Shubhangi
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 389-405
Persistent link: https://www.econbiz.de/10012168816
Saved in:
9
Retail service quality, satisfaction, and trust : the key to shopper loyalty in the context of the Indonesian traditional market
Najib, Moh Farid
;
Sosianika, Adila
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10012168820
Saved in:
10
The role of telepresence and user engagement in co-creation value and purchase intention: online retail context
Algharabat, Raed Salah
- In:
Journal of internet commerce
17
(
2018
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10011987401
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