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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"Technological forecasting & social change : an international journal"
~subject:"Electronic Commerce"
~subject:"Gesundheitswesen"
~subject:"Hospital"
~type:"article"
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Search: "Dienstleistungsqualität"
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Electronic Commerce
Gesundheitswesen
Hospital
Dienstleistungsqualität
70
Service quality
70
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
40
Konsumentenverhalten
40
Beziehungsmarketing
25
Relationship marketing
25
Online retailing
20
Online-Handel
20
Gesundheitsversorgung
16
Health care
16
E-commerce
14
Health care system
13
Krankenhaus
10
customer satisfaction
10
Customer service
7
Einzelhandel
7
Kundenservice
7
Retail trade
7
Robot
7
Roboter
7
Website
7
Quality management
6
Qualitätsmanagement
6
Social Web
6
Social web
6
Confidence
5
Customer integration
5
Kundenintegration
5
e-commerce
5
Data protection
4
Datenschutz
4
E-Health
4
E-health
4
Healthcare
4
Internet marketing
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29
Aufsatz in Zeitschrift
29
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English
29
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Kim, Rachel H.
2
Lee, Chang Won
2
Acharyulu, G. V. R. K.
1
Agarwal, Anurag K.
1
Ahammad, Mohammad F.
1
Anh Chi Phan
1
Assimakopoulos, Costas
1
Bateman, Patrick J.
1
Bu, Caihong
1
Cegarra Navarro, Juan Gabriel
1
Chalikias, Miltiadis
1
Chauhan, Ankur
1
Chen, Haotian
1
Chen, Shuhui
1
Chiappetta Jabbour, Charbel José
1
Cleven, Anne
1
Cui, Fangfang
1
D'Angelo, Alfredo
1
Di Fatta, Davide
1
Drosos, Dimitris
1
Erdem, Haluk
1
Erdurmazlı, Eser
1
Fait, Monica
1
Freitas, André Luís Policani
1
Gao, Yacong
1
García-Pérez, Alexeis
1
Gaukler, Gary M.
1
Gudergan, Siegfried
1
Gökmen, Yunus
1
Ha Thu Nguyen
1
Hajli, Nick
1
Hou, Hongli
1
Jakhar, Suresh Kumar
1
Jang, Sung Hee
1
Jiang, Mian
1
Jiménez, Fernando R.
1
Kalkın, Gökdeniz
1
Kamble, Aakash
1
Keillor, Bruce D.
1
Ker, Jun-Ing
1
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International journal of electronic marketing and retailing : IJEMR
Technological forecasting & social change : an international journal
Health care management review : HCM review
76
International journal of hospitality management
65
Journal of health economics
48
Journal of health organization and management
48
The TQM journal : the international review of organizational improvement
38
Quality management journal : QMJ
36
Health marketing quarterly
33
The service industries journal
32
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
31
Journal of retailing and consumer services
29
Health economics
26
International journal of contemporary hospitality management
23
Journal of hospitality marketing & management
22
International journal of quality and service sciences
21
International journal of productivity and quality management : IJPQM
20
Management science : journal of the Institute for Operations Research and the Management Sciences
20
Total quality management & business excellence
20
International journal of pharmaceutical and healthcare marketing : IJPHM
19
Journal of business research : JBR
19
International journal of quality & reliability management
18
The European journal of health economics : HEPAC ; health economics in prevention and care
18
Journal of internet commerce
17
Journal of travel and tourism marketing
17
Service business
17
Health care management science
15
International journal of production economics
15
International journal of services and operations management
15
Journal of service management
15
Production and operations management : an international journal of the Production and Operations Management Society
15
The journal of services marketing
15
International journal of health care finance and economics
13
Services marketing quarterly
13
The European journal of health economics
13
Tourism management : research, policies, practice
13
European journal of operational research : EJOR
12
Journal of operations management
12
Manufacturing & service operations management : M & SOM
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
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ECONIS (ZBW)
29
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1
My doctor is an avatar! The effect of anthropomorphism and emotional receptivity on individuals' intention to use digital-based healthcare services
Sestino, Andrea
;
D'Angelo, Alfredo
- In:
Technological forecasting & social change : an …
191
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014287691
Saved in:
2
Electronic service recovery strategies and satisfaction with electronic service recovery : moderating role of value co-creation
Moghadam, Farzaneh Ghorbani
;
Saghih, Amir Mohammad Fakoor
- In:
International journal of electronic marketing and …
14
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014309993
Saved in:
3
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen
;
Anh Chi Phan
;
Phuong Hien Nguyen
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
Saved in:
4
Workplace mindfulness and customer satisfaction : an investigation in hospitality industry based on Booking.com overall ratings
Erdurmazlı, Eser
;
Erdem, Haluk
;
Türen, Ufuk
;
Gökmen, …
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 300-318
Persistent link: https://www.econbiz.de/10014309740
Saved in:
5
The effect of country of origin on the perceived quality of e-services
Zhang, Zhuofan
;
Jiménez, Fernando R.
;
Yang, Shuang
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10014309988
Saved in:
6
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
7
Implications for sustainable healthcare operations in embracing telemedicine services during a pandemic
Chauhan, Ankur
;
Jakhar, Suresh Kumar
;
Chiappetta …
- In:
Technological forecasting & social change : an …
176
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013342719
Saved in:
8
Exploring users' willingness to disclose personal information in online healthcare communities : the role of satisfaction
Sun, Shiwei
;
Zhang, Jin
;
Zhu, Yiwei
;
Jiang, Mian
;
Chen, …
- In:
Technological forecasting & social change : an …
178
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013349154
Saved in:
9
Influencing factors of patient satisfaction in teleconsultation : a cross-sectional study
Lu, Wei
;
Hou, Hongli
;
Ma, Rui
;
Chen, Haotian
;
Zhang, Ran
; …
- In:
Technological forecasting & social change : an …
168
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012802623
Saved in:
10
Integrating community and e-commerce to build a trusted online second-hand platform : based on the perspective of social capital
Luo, Nuan
;
Wang, Yu
;
Zhang, Mingli
;
Niu, Tao
;
Tu, Jianbo
- In:
Technological forecasting & social change : an …
153
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012234664
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