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~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of service research"
~person:"Malik, Shahab Alam"
~subject:"Bank"
~subject:"Service quality"
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Malik, Shahab Alam
Mattila, Anna S.
6
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5
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International journal of hospitality management
International journal of quality & reliability management
Journal of service research
Total quality management & business excellence
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ECONIS (ZBW)
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The influence of library service quality, library image, place, personal control and trust on loyalty : the mediating role of perceived service value and satisfaction
Malik, Shahab Alam
;
Fatima, Taqdees
;
Jia, Yong
;
Pannu, Hina
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1111-1129
Persistent link: https://www.econbiz.de/10014520399
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2
Measuring patieints' healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan
Shabbir, Asma
;
Malik, Shahab Alam
;
Malik, Shujah Alam
- In:
International journal of quality & reliability management
33
(
2016
)
5
,
pp. 538-557
Persistent link: https://www.econbiz.de/10011583501
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