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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of service management"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
632
Service quality
632
Customer satisfaction
322
Kundenzufriedenheit
322
Consumer behaviour
252
Konsumentenverhalten
252
Beziehungsmarketing
174
Relationship marketing
174
Hotel industry
130
Hotellerie
130
Gastronomie
107
Restaurant industry
107
Customer service
86
Kundenservice
86
Airline
77
Fluggesellschaft
77
Beschwerdemanagement
61
Complaint management
61
Emotion
60
Hospital
56
Krankenhaus
56
Dienstleistungssektor
47
Service industry
47
Arbeitszufriedenheit
44
Job satisfaction
44
Gastgewerbe
42
Hospitality industry
42
Satisfaction
42
Arbeitsverhalten
39
Services
39
Work behaviour
39
Air passenger transport
38
Air transport
38
Dienstleistung
38
Luftverkehr
38
Passagierluftverkehr
38
Quality management
37
Qualitätsmanagement
37
USA
37
United States
37
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6
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627
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5
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631
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631
Collection of articles of several authors
4
Sammelwerk
4
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2
Conference proceedings
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English
632
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Han, Heesup
11
Mattila, Anna S.
11
Guchait, Priyanko
9
Jang, Soocheong
9
Edvardsson, Bo
7
Wong, IpKin Anthony
7
Law, Chun Hung Roberts
6
Line, Nathaniel D.
6
Lu, Lu
6
So, Kevin Kam Fung
6
Karatepe, Osman M.
5
King, Ceridwyn
5
Madera, Juan M.
5
McColl-Kennedy, Janet R.
5
Prentice, Catherine
5
Qu, Hailin
5
Sparks, Beverley
5
Witell, Lars
5
Zhang, Tingting
5
Bai, Billy
4
Brewster, Zachary W.
4
Chen, Ching-fu
4
Fisk, Raymond P.
4
Hanks, Lydia
4
Kim, Woo Gon
4
Lee, Jin-soon
4
Lee, Lindsey
4
Liu, Chih-Hsing
4
Lynn, Michael
4
Pizam, Abraham
4
Torres, Edwin N.
4
Wang, Xingyu
4
Wu, Luorong
4
Zhang, Yahua
4
Ali, Faizan
3
Altinay, Levent
3
Bilgihan, Anil
3
Chang, Yu-chun
3
Cheng, Ching-Chan
3
DiPietro, Robin B.
3
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
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International journal of hospitality management
Journal of air transport management
Journal of service management
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
632
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1
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
2
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
3
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
4
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
5
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
6
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
7
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
8
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
9
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
10
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
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