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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of consumer behaviour : an international research review"
~isPartOf:"Journal of marketing communications"
~person:"So, Kevin Kam Fung"
~subject:"Consumer behaviour"
~subject:"Großbritannien"
~subject:"Work behaviour"
~type_genre:"Article in journal"
~type_genre:"Case study"
~type_genre:"Konferenzbeitrag"
~type_genre:"Textbook"
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Consumer behaviour
Großbritannien
Work behaviour
Konsumentenverhalten
6
Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
4
Relationship marketing
4
Customer satisfaction
3
Gastronomie
3
Hospital
3
Hospitality
3
Hotel industry
3
Hotellerie
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Krankenhaus
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Kundenzufriedenheit
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Tourism
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So, Kevin Kam Fung
Han, Heesup
37
Jang, Soocheong
31
Mattila, Anna S.
25
Kim, Woo Gon
14
Law, Chun Hung Roberts
12
Line, Nathaniel D.
12
Wu, Luorong
12
Jeong, EunHa
11
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11
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11
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10
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10
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10
Qu, Hailin
10
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10
Gursoy, Dogan
9
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9
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9
Wong, IpKin Anthony
9
Heo, Cindy Yoonjoung
8
Kim, DongHee
8
Kim, Jong-Hyeong
8
Miao, Li
8
Wang, Yao-Chin
8
Cho, Meehee
7
Chua, Bee-Lia
7
DiPietro, Robin B.
7
Guéguen, Nicolas
7
Jacob, Céline
7
Kang, Juhee
7
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7
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Song, Hanqun
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6
Bilgihan, Anil
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International journal of hospitality management
Journal of consumer behaviour : an international research review
Journal of marketing communications
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Tourism management : research, policies, practice
5
International journal of contemporary hospitality management
2
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
European journal of marketing
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of travel and tourism marketing
1
Psychology & marketing
1
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ECONIS (ZBW)
7
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1
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
2
Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
Saved in:
3
Hedonic consumption pathway vs. acquisition-transaction utility pathway : an empirical comparison of Airbnb and hotels
Li, Jing
;
Hudson, Simon
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012495040
Saved in:
4
Enhancing employee voice to advance the hospitality organization's marketing capabilities : a multilevel perspective
King, Ceridwyn
;
So, Kevin Kam Fung
;
DiPietro, Robin B.
; …
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012389118
Saved in:
5
The creation of memorable dining experiences : formative index construction
Cao, Yang
;
Li, Xiang
;
DiPietro, Robin B.
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
82
(
2019
),
pp. 308-317
Persistent link: https://www.econbiz.de/10012121852
Saved in:
6
Speaking up because it's my brand : examining employee brand psychological ownership and voice behavior in hospitality organizations
Xiong, Lina
;
So, Kevin Kam Fung
;
Wu, Luorong
;
King, Ceridwyn
- In:
International journal of hospitality management
83
(
2019
),
pp. 274-282
Persistent link: https://www.econbiz.de/10012122098
Saved in:
7
Increasing experiential value and relationship quality : an investigation of pop-up dining experiences
Taylor, Scott
;
DiPietro, Robin B.
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
74
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011924599
Saved in:
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