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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of consumer behaviour : an international research review"
~subject:"Relationship marketing"
~subject:"USA"
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Search: subject_exact:"Kunden-Hotline"
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Relationship marketing
USA
Customer service
75
Kundenservice
75
Dienstleistungsqualität
56
Service quality
56
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
37
Konsumentenverhalten
37
Beziehungsmarketing
31
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17
Hotellerie
17
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15
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Beschwerdemanagement
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14
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Tourismusberufe
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Arbeitszufriedenheit
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Hospital
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Services
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37
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Torres, Edwin N.
3
Cheng, Bao
2
Huey Chern Boo
2
Liu, Canmian
2
Xie, Lishan
2
Zhang, Tingting
2
Albinsson, Pia A.
1
Babalola, Mayowa
1
Babalola, Mayowa T.
1
Baker, William
1
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1
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1
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1
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1
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1
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1
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1
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1
Deng, Xincai
1
Dong, Yun
1
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1
Garba, Omale A.
1
Geng, Ruoqi
1
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1
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1
Guo, Liang
1
Ho, Ting Hin
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1
Killen, Claire
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1
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1
Kim, Hyunsu
1
Kobinah, Thomas
1
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International journal of hospitality management
Journal of consumer behaviour : an international research review
The journal of services marketing
42
Journal of retailing and consumer services
37
Journal of business research : JBR
33
Journal of service research : JSR
19
The service industries journal
16
Journal of service research
14
Services marketing quarterly
14
Psychology & marketing
12
SpringerLink / Bücher
12
International journal of contemporary hospitality management
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
9
Managing service quality : MSQ ; an international journal
9
International journal of business and economics
8
International journal of services and operations management
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of marketing
8
Service business
8
Journal of retailing
7
Journal of service management
7
European journal of marketing : EJM
6
Gabler Edition Wissenschaft
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality marketing & management
6
Journal of travel and tourism marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing
5
European journal of operational research : EJOR
5
Harvard-Business-Manager : das Wissen der Besten
5
International journal of consumer studies
5
International journal of production economics
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of air transport management
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
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ECONIS (ZBW)
37
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37
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date (oldest first)
1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
3
Putting customer service at risk : why and when family ostracism relates to customer-oriented behaviors
Rahaman, H. M. Saidur
;
Kwan, Ho Kwong
;
Babalola, Mayowa
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014282484
Saved in:
4
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
5
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
6
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
7
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
8
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
9
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
10
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
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