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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
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Search: "Customer relationship management"
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Beziehungsmarketing
Markenführung
Relationship marketing
479
Consumer behaviour
277
Konsumentenverhalten
277
Customer satisfaction
235
Kundenzufriedenheit
235
Dienstleistungsqualität
195
Service quality
195
Hotel industry
123
Hotellerie
123
Gastronomie
87
Restaurant industry
87
Brand management
71
Brand image
59
Markenimage
59
Emotion
49
Confidence
43
Vertrauen
43
Beschwerdemanagement
40
Complaint management
40
Bank
38
Customer service
36
Kundenservice
36
Loyalty
31
Customer integration
29
Kundenintegration
29
Satisfaction
29
Viral marketing
29
Virales Marketing
29
Brand
28
Hospitality industry
28
Markenartikel
28
Gastgewerbe
27
USA
27
United States
27
Arbeitsverhalten
26
Work behaviour
26
Customer value
25
Kundenwert
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477
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479
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479
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2
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2
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479
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Han, Heesup
20
Mattila, Anna S.
12
Jang, Soocheong
10
Hyun, Sunghyup Sean
9
Tanford, Sarah
9
Qu, Hailin
8
Wong, IpKin Anthony
7
Busser, James A.
6
Kim, Wansoo
6
Prentice, Catherine
6
Shulga, Lenna V.
6
Ahn, Jiseon
5
Line, Nathaniel D.
5
Mavondo, Felix
5
Pérez, Andrea
5
Raab, Carola
5
Ramkissoon, Haywantee
5
Rodríguez del Bosque, Ignacio A.
5
So, Kevin Kam Fung
5
Torres, Edwin N.
5
Yu, Jongsik
5
DiPietro, Robin B.
4
Gil Saura, Irene
4
Hwang, Jinsoo
4
Kim, Peter Beomcheol
4
Lee, Choong-Ki
4
Lee, Jin-soo
4
Lee, Seonjeong
4
Ryu, Kisang
4
Song, Hak-jun
4
Tang, Liang
4
Back, Ki-Joon
3
Bai, Billy
3
Baloglu, Seyhmus
3
Chua, Bee-Lia
3
Dewnarain, Senika
3
Gao, Yixing
3
Ha, Jooyeon
3
Ham, Sunny
3
Hanks, Lydia
3
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International journal of hospitality management
Journal of hospitality marketing & management
The international journal of bank marketing : IJBM
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
479
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1
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10
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479
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date (oldest first)
1
Effects of
customer
relationship
management
on service innovation : moderating role of managers' risk-taking behavior and interaction frequency
Randhawa, Praneet
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014511800
Saved in:
2
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
3
Social
customer
relationship
management
: a customer perspective
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 673-698
Persistent link: https://www.econbiz.de/10012596499
Saved in:
4
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
5
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
6
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
7
Customers' intention to compliment and complain via AI-enabled platforms : a self-disclosure perspective
Cai, Ruiying
;
Wang, Yao-Chin
;
Sun, Jie
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457799
Saved in:
8
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
9
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
10
Effects of service providers' self-disclosure on booking platforms on consumers' trust, hesitation, and booking intentions : moderating role of social media influencers
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 470-498
Persistent link: https://www.econbiz.de/10014511821
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