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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Beziehungsmarketing
961
Relationship marketing
961
Consumer behaviour
659
Konsumentenverhalten
659
Customer satisfaction
418
Kundenzufriedenheit
418
Service quality
311
Einzelhandel
187
Retail trade
187
Brand management
152
Markenführung
152
Brand image
107
Markenimage
107
Hotel industry
95
Hotellerie
95
Online retailing
93
Online-Handel
93
Confidence
90
Vertrauen
90
Emotion
80
Customer integration
78
Kundenintegration
78
Social Web
78
Social web
78
Brand
76
Markenartikel
75
Gastronomie
73
Restaurant industry
73
Customer service
67
Kundenservice
66
Internet marketing
64
Online-Marketing
64
Satisfaction
60
Viral marketing
60
Virales Marketing
60
Customer experience
57
Loyalty
56
Customer value
55
Beschwerdemanagement
54
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Undetermined
247
Type of publication
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Article
311
Type of publication (narrower categories)
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Article in journal
311
Aufsatz in Zeitschrift
311
Language
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English
311
Author
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Prentice, Catherine
10
Jang, Soocheong
5
Han, Heesup
4
Mattila, Anna S.
4
Qu, Hailin
4
Quach, Sara
4
Torres, Edwin N.
4
Wong, IpKin Anthony
4
DiPietro, Robin B.
3
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Loureiro, Sandra Maria Correia
3
Mortimer, Gary
3
Park, Jungkun
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Sreejesh, S.
3
Thaichon, Paramaporn
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Bebber, Suélen
2
Bilgihan, Anil
2
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Cheah, Jun-Hwa
2
Cheng, Bao
2
Cioppi, Marco
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Francioni, Barbara
2
Ha, Jooyeon
2
Hinson, Robert
2
Huey Chern Boo
2
Islam, Jamid Ul
2
Itani, Omar S.
2
Japutra, Arnold
2
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Published in...
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International journal of hospitality management
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of retailing and consumer services
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
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ECONIS (ZBW)
311
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1
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10
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311
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1
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
2
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
3
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
4
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
5
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
6
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
7
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
8
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
9
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
10
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
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