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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Kim, Wansoo"
~person:"Neslin, Scott A."
~person:"Noble, Stephanie M."
~person:"Qu, Hailin"
~person:"Tanford, Sarah"
~person:"Verhoef, Peter C."
~subject:"Beziehungsmarketing"
~subject:"Event sector"
~subject:"Kundenzufriedenheit"
~subject:"Markenimage"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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| 19 applied filters
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Subject
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Beziehungsmarketing
Event sector
Kundenzufriedenheit
Markenimage
Wahrnehmung
Relationship marketing
51
Consumer behaviour
31
Konsumentenverhalten
31
Customer satisfaction
25
Dienstleistungsqualität
18
Service quality
18
Hotel industry
9
Hotellerie
9
Brand image
7
Brand management
7
Einzelhandel
7
Markenführung
7
Retail trade
7
Customer service
6
Holiday behaviour
6
Kundenservice
6
Loyalty
6
Urlaubsverhalten
6
Customer integration
5
Gastronomie
5
Kundenintegration
5
Restaurant industry
5
USA
5
United States
5
Airline
3
Arbeitszufriedenheit
3
Customer retention
3
Distribution channel
3
E-commerce
3
Electronic Commerce
3
Emotion
3
Fluggesellschaft
3
Job satisfaction
3
Kundenbindung
3
Meta-Analyse
3
Meta-analysis
3
Motivation
3
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Undetermined
31
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Article
50
Book / Working Paper
1
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51
Aufsatz in Zeitschrift
51
Aufsatzsammlung
1
Language
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English
51
Author
All
Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Kim, Wansoo
Neslin, Scott A.
Noble, Stephanie M.
Qu, Hailin
Tanford, Sarah
Verhoef, Peter C.
Han, Heesup
36
Hyun, Sunghyup Sean
18
Wong, IpKin Anthony
13
Mattila, Anna S.
12
Jang, Soocheong
10
Yu, Jongsik
9
Grewal, Dhruv
8
Hwang, Jinsoo
8
Ahn, Jiseon
7
Lee, Choong-Ki
7
So, Kevin Kam Fung
7
Busser, James A.
6
Chua, Bee-Lia
6
Lee, Jin-soo
6
Lemon, Katherine N.
6
Song, Hak-jun
6
Back, Ki-Joon
5
Bai, Billy
5
Hanks, Lydia
5
Kumar, Vikas
5
Moon, Hyoungeun
5
Ryu, Kisang
5
Shulga, Lenna V.
5
Gursoy, Dogan
4
Gustafsson, Anders
4
Kim, Insin
4
Kim, Taegoo
4
Kim, Woo Gon
4
Lee, Sanghyeop
4
Line, Nathaniel D.
4
Lu, Lu
4
Prentice, Catherine
4
Raab, Carola
4
Tajeddini, Kayhan
4
Torres, Edwin N.
4
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Published in...
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International journal of hospitality management
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of the Academy of Marketing Science
9
Journal of hospitality marketing & management
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Journal of marketing
7
Journal of business research : JBR
6
Journal of service research : JSR
6
International journal of contemporary hospitality management
4
ERIM report series research in management
3
Marketing letters : a journal of research in marketing
3
Tuck School of Business working paper / Tuck School of Business at Dartmouth
3
European journal of marketing : EJM
2
European management journal
2
Handbook of research on customer equity in marketing
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing and consumer services
2
Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
SpringerLink / Bücher
2
The journal of services marketing
2
The service industries journal
2
Business horizons
1
Customer engagement : contemporary issues and challenges
1
Die Betriebswirtschaft : DBW
1
ERIM Report Series Reference
1
Foundations and trends in marketing : FTMKT
1
From Little's law to marketing science : essays in honor of John D.C. Little
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of marketing strategy
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International Series in Quantitative Marketing
1
International series in quantitative marketing
1
Journal of marketing research : JMR
1
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ECONIS (ZBW)
51
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1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
4
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
5
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
6
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
7
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
8
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
9
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
10
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
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