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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Retail trade"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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| 13 applied filters
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Beziehungsmarketing
Retail trade
Wahrnehmung
Relationship marketing
21
Consumer behaviour
14
Konsumentenverhalten
14
Customer satisfaction
10
Kundenzufriedenheit
10
Dienstleistungsqualität
7
Service quality
7
Einzelhandel
4
Loyalty
4
Brand image
3
Brand management
3
Customer integration
3
Customer service
3
Hotel industry
3
Hotellerie
3
Kundenintegration
3
Kundenservice
3
Markenführung
3
Markenimage
3
Meta-Analyse
3
Meta-analysis
3
Perception
3
Switching behaviour
3
Wechselverhalten
3
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
Customer relationships
2
Customer retention
2
Holiday behaviour
2
Job satisfaction
2
Kundenbindung
2
Kundenbindungsprogramm
2
Loyalty program
2
Switching costs
2
USA
2
United States
2
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21
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21
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Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
36
Hyun, Sunghyup Sean
18
Kim, Wansoo
13
Wong, IpKin Anthony
13
Mattila, Anna S.
12
Jang, Soocheong
10
Qu, Hailin
9
Yu, Jongsik
9
Grewal, Dhruv
8
Hwang, Jinsoo
8
Ahn, Jiseon
7
Lee, Choong-Ki
7
Busser, James A.
6
Chua, Bee-Lia
6
Lee, Jin-soo
6
Lemon, Katherine N.
6
So, Kevin Kam Fung
6
Song, Hak-jun
6
Back, Ki-Joon
5
Bai, Billy
5
Hanks, Lydia
5
Kumar, Vikas
5
Moon, Hyoungeun
5
Ryu, Kisang
5
Shulga, Lenna V.
5
Gursoy, Dogan
4
Gustafsson, Anders
4
Kim, Insin
4
Kim, Taegoo
4
Kim, Woo Gon
4
Lee, Sanghyeop
4
Line, Nathaniel D.
4
Lu, Lu
4
Prentice, Catherine
4
Raab, Carola
4
Tajeddini, Kayhan
4
Torres, Edwin N.
4
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Published in...
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International journal of hospitality management
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
Journal of business research : JBR
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
3
Journal of service research : JSR
3
European journal of marketing : EJM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
The journal of services marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Kundenmanagement
1
MIT sloan management review
1
Marketing letters : a journal of research in marketing
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
SpringerLink / Bücher
1
The journal of personal selling & sales management : JPSSM
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
21
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10
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21
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date (oldest first)
1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
4
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
5
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
6
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
7
Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin
;
Baloglu, Seyhmus
;
Tanford, Sarah
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
Saved in:
8
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
9
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
10
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
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