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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer satisfaction"
~subject:"Gastgewerbe"
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Customer satisfaction
Gastgewerbe
Consumer behaviour
1,081
Konsumentenverhalten
1,081
Beziehungsmarketing
862
Relationship marketing
862
Kundenzufriedenheit
506
Dienstleistungsqualität
461
Service quality
461
Hotel industry
446
Hotellerie
446
Brand management
389
Markenführung
389
Einzelhandel
326
Retail trade
326
Brand image
248
Markenimage
248
Brand
179
Gastronomie
178
Restaurant industry
178
Markenartikel
175
Corporate Social Responsibility
155
Corporate social responsibility
155
Hospitality industry
152
Customer service
145
Kundenservice
144
Emotion
137
Arbeitsverhalten
128
Online retailing
128
Online-Handel
128
Work behaviour
128
Social Web
125
Social web
125
USA
116
United States
116
Confidence
110
Vertrauen
110
Environmental management
109
Umweltmanagement
108
Marketing management
107
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632
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634
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634
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2
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2
Case study
1
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634
Author
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Han, Heesup
12
Jang, Soocheong
12
Prentice, Catherine
12
Mattila, Anna S.
11
Guchait, Priyanko
9
Söderlund, Magnus
7
Park, Jungkun
6
Qu, Hailin
6
Singal, Manisha
6
Wong, IpKin Anthony
6
Hyun, Sunghyup Sean
5
Khan, Imran
5
Köseoglu, Mehmet Ali
5
Lombart, Cindy
5
Madera, Juan M.
5
Park, Eunil
5
Bilgihan, Anil
4
Cambra-Fierro, Jesús
4
Gao, Yixing
4
Kallmünzer, Andreas
4
Kim, Wansoo
4
Lee, Seoki
4
Louis, Didier
4
Loureiro, Sandra Maria Correia
4
Miao, Li
4
Mortimer, Gary
4
Quach, Sara
4
Sparks, Beverley
4
Torres, Edwin N.
4
Wu, Luorong
4
Agag, Gomaa
3
Bai, Billy
3
Dawson, Mary
3
Eid, Riyad
3
Fatma, Mobin
3
Fazal-e-Hasan, Syed
3
Gamage, Thilini Chathurika
3
Ha, Jooyeon
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
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International journal of hospitality management
Journal of retailing and consumer services
Journal of business research : JBR
212
International journal of contemporary hospitality management
176
The journal of services marketing
152
Journal of hospitality marketing & management
116
The service industries journal
115
Tourism management : research, policies, practice
106
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
104
Journal of travel and tourism marketing
92
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
Journal of service research : JSR
63
The TQM journal : the international review of organizational improvement
63
Industrial marketing management : the international journal for industrial and high-tech firms
62
Service business
62
Cogent business & management
61
International journal of productivity and quality management : IJPQM
60
Journal of service management
59
Asia Pacific journal of marketing and logistics
56
Services marketing quarterly
56
Journal of strategic marketing
50
Journal of hospitality and tourism insights
49
Journal of the Academy of Marketing Science
47
Tourism management perspectives : TMP
46
Journal of air transport management
44
The international journal of bank marketing : IJBM
44
International journal of services and operations management
43
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
Total quality management & business excellence
43
International journal of quality and service sciences
42
The journal of business & industrial marketing
42
European journal of marketing : EJM
41
Psychology & marketing
41
International journal of electronic customer relationship management : IJECRM
39
International journal of quality & reliability management
36
Tourism analysis : an interdisciplinary tourism & hospitality journal
36
Journal of retailing
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
34
SpringerLink / Bücher
34
Managing service quality : MSQ ; an international journal
33
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ECONIS (ZBW)
634
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1
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10
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634
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date (oldest first)
1
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
2
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
3
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
4
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
5
How entrepreneurial bricolage drives sustained competitive advantage of tourism and hospitality SMEs : the mediating role of differentiation and risk
management
Tajeddini, Kayhan
;
Gamage, Thilini Chathurika
; …
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014311475
Saved in:
6
Ethical leadership in tourism and hospitality
management
: a systematic literature review and research agenda
Giang Hoang
;
Yang, Mingjun
;
Luu Trong Tuan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014439964
Saved in:
7
Care
management
to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
8
The antecedents of employees' innovative behavior in hospitality and tourism contexts : a meta-regression approach
Zhu, Dan
;
Lin, Mao-Tang
;
Kanjanakan, Pattamol
;
Subedi, Sam
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310979
Saved in:
9
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
10
Digital transformation and hospitality
management
competencies : toward an integrative framework
Busulwa, Richard
;
Pickering, Mark
;
Mao, Iris
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013185199
Saved in:
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