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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistung"
~subject:"Innovationsmanagement"
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Search: subject_exact:"Dienstleistung"
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Dienstleistung
Innovationsmanagement
Services
35
Dienstleistungsqualität
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Service quality
23
Dienstleistungssektor
18
Service industry
18
Consumer behaviour
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Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Finsterwalder, Jörg
2
Heo, Cindy Yoonjoung
2
Kim, Kwang-Jae
2
Lim, Chiehyeon
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Mitronen, Lasse
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1
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International journal of hospitality management
Journal of retailing and consumer services
SpringerLink / Bücher
128
The service industries journal
60
Journal of service management
57
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
The journal of services marketing
56
Ifo Schnelldienst
47
Journal of business research : JBR
45
Journal of service research : JSR
43
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
31
Research
28
Springer eBook Collection / Business and Economics
28
International journal of services technology and management
27
Springer eBook Collection
27
Gabler Edition Wissenschaft
23
International journal of production economics
21
Industrial marketing management : the international journal for industrial and high-tech firms
20
Izvestija Akademii Nauk SSSR
20
Services marketing quarterly
20
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
Journal of service research
18
Politická ekonomie : teorie, modelování, aplikace
18
The journal of business & industrial marketing
18
Working paper / National Bureau of Economic Research, Inc.
18
ifo Dresden berichtet
18
European journal of marketing : EJM
17
European journal of operational research : EJOR
17
Forum Dienstleistungsmanagement
17
Management science : journal of the Institute for Operations Research and the Management Sciences
17
Schriftenreihe innovatives Dienstleistungsmanagement
17
The science of service systems
17
Handbook of service science ; [Vol. 1]
15
London School of Economics and Political Science - Publications
15
Prace naukowe Akademii Ekonomicznej Imienia Oskara Langego we Wrocławiu
15
Service business
15
The handbook of innovation and services : a multi-disciplinary perspective
15
Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen
15
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ECONIS (ZBW)
35
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1
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
2
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
3
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
4
Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014311439
Saved in:
5
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
6
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
7
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
8
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
9
Service innovativeness in retailing : increasing the relative attractiveness during the COVID-19 pandemic
Pilawa, Joanna
;
Witell, Lars
;
Valtakoski, Aku
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013364443
Saved in:
10
Effect of customer involvement on co-creation of services : a moderated mediation model
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012665827
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