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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Social web"
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Search: subject_exact:"Beziehungsmanagement"
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Subject
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Customer satisfaction
Einzelhandel
Social web
Beziehungsmarketing
483
Relationship marketing
483
Consumer behaviour
270
Konsumentenverhalten
270
Kundenzufriedenheit
195
Dienstleistungsqualität
173
Service quality
173
Hotel industry
85
Hotellerie
85
Brand management
80
Markenführung
80
Gastronomie
70
Restaurant industry
70
Brand image
60
Markenimage
60
Customer integration
57
Kundenintegration
57
Emotion
46
Social Web
43
Brand
41
Markenartikel
40
Customer service
39
Kundenservice
39
Customer value
35
Kundenwert
35
Beschwerdemanagement
34
Complaint management
34
Confidence
33
Vertrauen
33
Internet marketing
32
Online-Marketing
32
Satisfaction
31
Loyalty
28
Arbeitsverhalten
27
USA
27
United States
27
Work behaviour
27
Betriebliche Wertschöpfung
26
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Article
244
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Article in journal
244
Aufsatz in Zeitschrift
244
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English
244
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Han, Heesup
10
Jang, Soocheong
8
Mattila, Anna S.
6
Wong, IpKin Anthony
5
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Prentice, Catherine
4
Aksoy, Lerzan
3
Busser, James A.
3
Ha, Jooyeon
3
Kandampully, Jay
3
Lai, Ivan K. W.
3
Loureiro, Sandra Maria Correia
3
Ponsignon, Frederic
3
Qu, Hailin
3
Ryu, Kisang
3
Shulga, Lenna V.
3
So, Kevin Kam Fung
3
Torres, Edwin N.
3
Xu, Xun
3
Yu, Jongsik
3
Bai, Billy
2
Bang, Nguyen
2
Bulchand-Gidumal, Jacques
2
Buoye, Alexander
2
Cheng, Bao
2
Edvardsson, Bo
2
Gamage, Thilini Chathurika
2
Hammedi, Wafa
2
Hanks, Lydia
2
Hua, Nan
2
Huey Chern Boo
2
Hwang, Jinsoo
2
Keiningham, Timothy
2
Khan, Imran
2
Kim, Hyunsu
2
Kim, Peter Beomcheol
2
King, Ceridwyn
2
Lee, Sanghyeop
2
Lehto, Xinran Y.
2
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Published in...
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International journal of hospitality management
Journal of service management
Marketing intelligence & planning
Journal of retailing and consumer services
415
Journal of business research : JBR
260
The journal of services marketing
129
The service industries journal
75
Industrial marketing management : the international journal for industrial and high-tech firms
74
Journal of hospitality marketing & management
74
Journal of strategic marketing
67
Journal of travel and tourism marketing
64
Cogent business & management
61
Journal of retailing
59
International journal of contemporary hospitality management
58
Tourism management : research, policies, practice
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Journal of the Academy of Marketing Science
53
Services marketing quarterly
53
The international review of retail, distribution and consumer research
53
Asia Pacific journal of marketing and logistics
52
The journal of product & brand management
51
Service business
50
International journal of internet marketing and advertising : IJIMA
49
Journal of service research : JSR
49
The journal of business & industrial marketing
47
Psychology & marketing
46
International journal of electronic customer relationship management : IJECRM
45
International journal of retail & distribution management
42
International journal of electronic marketing and retailing : IJEMR
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of marketing
40
The journal of brand management : an international journal
40
International journal of retail and distribution management
37
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
37
The TQM journal : the international review of organizational improvement
37
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
International journal of business information systems : IJBIS
35
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
35
SpringerLink / Bücher
35
The international journal of bank marketing : IJBM
34
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ECONIS (ZBW)
244
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244
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1
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
GarcÃa-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
2
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
3
Celebrity endorsers and social media influencers for leveraging consumer advocacy and relationship intentions : a multivariate mediation analysis
Kalam, Abul
;
Goi, Chai Lee
;
Tiong, Ying Ying
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 84-119
Persistent link: https://www.econbiz.de/10014469195
Saved in:
4
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
5
Enhancing relationship strategies with the live stream influencers
Hsu, Li-Chun
- In:
Marketing intelligence & planning
41
(
2023
)
2
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014253343
Saved in:
6
How customers respond to social media advertising
Yang, Ping
;
Li, Kefang
;
Ji, Chunli
- In:
Marketing intelligence & planning
41
(
2023
)
2
,
pp. 229-243
Persistent link: https://www.econbiz.de/10014253352
Saved in:
7
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
8
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
9
Decoding consumers' CSR scepticism : service recovery experience perspective
Kushwah, Mihir Kumar
;
Srivastava, Himanshu Shekhar
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 265-278
Persistent link: https://www.econbiz.de/10014312974
Saved in:
10
Consumer discrimination in service recovery situations
Rohden, Simoni F.
;
Santos, Cristiane Pizzutti dos
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10014312978
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