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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service management"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistung"
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Dienstleistung
74
Services
74
Dienstleistungsqualität
36
Service quality
36
Dienstleistungssektor
32
Service industry
32
Innovation
21
Beziehungsmarketing
19
Relationship marketing
19
Service innovation
16
Customer integration
14
Customer service
14
Kundenintegration
14
Kundenservice
14
Customer satisfaction
13
Kundenzufriedenheit
13
Consumer behaviour
12
Konsumentenverhalten
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Betriebliche Wertschöpfung
11
Value creation
11
Dienstleistungsmanagement
10
Robot
10
Roboter
10
Service management
10
Business services
8
Dienstleistungsinnovation
8
Unternehmensdienstleistung
8
Customer experience
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Forschung
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Innovation management
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Innovationsmanagement
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New product development
6
Produktentwicklung
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Service robot
6
Service-Dominant Logic
6
Service-dominant logic
6
Co-creation
5
Dienstleistungsmarketing
5
Gesundheitsversorgung
5
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Article
72
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2
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Aufsatz in Zeitschrift
Article in journal
74
Collection of articles of several authors
3
Sammelwerk
3
Case study
2
Fallstudie
2
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English
74
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Edvardsson, Bo
7
Jaakkola, Elina
5
Reynoso, Javier
4
Brown, Stephen Walter
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Witell, Lars
3
Birgelen, Marcel van
2
Bowen, David E.
2
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2
Cheung, Lilliemay
2
Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Gremler, Dwayne D.
2
Helkkula, Anu
2
Heo, Cindy Yoonjoung
2
Liu, Canmian
2
Meiren, Thomas
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Streukens, Sandra
2
Tang, Ta-Wei
2
Tronvoll, Bård
2
Valtakoski, Aku
2
Verleye, Katrien
2
Xie, Lishan
2
Aal, Kotaiba
1
Aarikka-Stenroos, Leena
1
Alam, Intekhab Ian
1
Altinay, Levent
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Barile, Sergio
1
Bateson, John E. G.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
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International journal of hospitality management
Journal of service management
The service industries journal
69
The journal of services marketing
58
Journal of business research : JBR
47
Journal of service research : JSR
45
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of production economics
21
Journal of service research
21
International journal of services technology and management
20
Services marketing quarterly
20
Journal of retailing and consumer services
18
The journal of business & industrial marketing
18
European journal of operational research : EJOR
16
European journal of marketing : EJM
15
Service business
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Revue d'économie industrielle
13
International journal of services and operations management
12
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
11
European review of service economics and management
11
International journal of production research
11
International journal of quality and service sciences
11
Managing service quality : MSQ ; an international journal
11
Marketing theory
10
Journal of business economics : JBE
9
Journal of management studies : JMS
9
Journal of service theory and practice
9
International journal of contemporary hospitality management
8
Journal of operations management
8
Journal of the Operational Research Society : OR
8
Production and operations management : an international journal of the Production and Operations Management Society
8
Public management review
8
Der Betrieb
7
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
7
European management journal
7
International journal of business process integration and management : IJBPIM
7
International journal of innovation management
7
Journal of service theory and practice : JSTP
7
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ECONIS (ZBW)
74
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74
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1
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
4
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
5
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
6
Service system well-being : scale development and validation
Laud, Gaurangi
;
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
- In:
Journal of service management
34
(
2023
)
3
,
pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
Saved in:
7
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
8
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
9
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
10
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
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