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~isPartOf:"International journal of hospitality management"
~isPartOf:"Quality management journal : QMJ"
~language:"eng"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Hospital
20
Krankenhaus
20
Patienten
20
Patients
20
Service quality
20
Gesundheitsversorgung
17
Health care
17
Customer satisfaction
12
Kundenzufriedenheit
12
Gesundheitswesen
11
Health care system
11
Quality management
8
Qualitätsmanagement
8
Patient experience
6
patient satisfaction
5
Hospital financing
4
Krankenhausfinanzierung
4
patient experience
4
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3
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Arbeitszufriedenheit
2
Consumer behaviour
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Deutschland
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Emotion
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Emotions
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Germany
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Healthcare quality
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Hospitableness
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Hospitality
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Hospitality in healthcare settings
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Job satisfaction
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Konsumentenverhalten
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Satisfaction
2
Structural equation model
2
Strukturgleichungsmodell
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Time
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Well-being
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English
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Fredendall, Lawrence D.
3
Johnson, Dana M.
3
Russell, Roberta S.
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Choi, Yunsik
2
Ferrand, Yann B.
2
Gowen, Charles, III.
2
McFadden, Kathleen L.
2
Nottingham, Quinton J.
2
Pirrallo, Ronald G.
2
Qin, Hong
2
Tulucu, Fadime
2
Weathers, Danny
2
Bitner, Matthew
1
Bitner, Matthew D.
1
Boakye, Kwabena G.
1
Boonme, Kittipong
1
Cheah, Jun-Hwa
1
DeMicco, Frederick J.
1
Fried Kline, Sheryl
1
George, Benjamin
1
Godovykh, Maksim
1
Harding, Rosanna
1
Latham, John R.
1
Lee, Jung Young
1
Mody, Makarand
1
Musitano, Anne
1
Ojo, Adedapo Oluwaseyi
1
Panchapakesan, Padma
1
Peak, Daniel A.
1
Pizam, Abraham
1
Poorani, Ali A.
1
Prybutok, Victor
1
Prybutok, Victor R.
1
Rajendran, Chandrasekharan
1
Roth, Aleda
1
Sai, L. Prakash
1
Schulingkamp, Ronald C.
1
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International journal of hospitality management
Quality management journal : QMJ
Health care management review : HCM review
33
Journal of health organization and management
21
Health marketing quarterly
17
The TQM journal : the international review of organizational improvement
14
Journal of health economics
9
International journal of pharmaceutical and healthcare marketing
7
International journal of productivity and quality management : IJPQM
7
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
CHE research paper
6
Health care management science
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Production and operations management : an international journal of the Production and Operations Management Society
6
Health care management science : a new journal serving the international health care management community
5
Health economics
5
International journal of pharmaceutical and healthcare marketing : IJPHM
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Total quality management & business excellence
5
Business process management journal
4
Discussion paper series / IZA
4
Health economics review
4
Journal of business research : JBR
4
NBER Working Paper
4
NBER working paper series
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Benchmarking : an international journal ; BIJ
3
International journal of production economics
3
International journal of production research
3
Journal of organizational behavior management
3
Public management review
3
Ruhr economic papers
3
Service business
3
Services marketing quarterly
3
Accounting and taxation review : A&TR
2
Administrative Sciences : open access journal
2
Advances in health care management
2
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ECONIS (ZBW)
20
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20
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date (oldest first)
1
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
2
Measuring patient experience in healthcare
Godovykh, Maksim
;
Pizam, Abraham
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
Saved in:
3
Toward hospitable healthcare
Yesawich, Peter C.
;
Shoemaker, Stowe
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
Saved in:
4
Hospitality to healthcare : patient experience academy, a successful alliance between the ChristianaCare Health System and the University of Delaware
Poorani, Ali A.
;
Fried Kline, Sheryl
;
DeMicco, Frederick J.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334758
Saved in:
5
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
6
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
7
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
8
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
9
Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
10
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
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