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~isPartOf:"International journal of hospitality management"
~isPartOf:"Services marketing quarterly"
~subject:"Customer integration"
~subject:"Customer satisfaction"
~subject:"Hotel industry"
~subject:"United Kingdom"
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Search: subject_exact:"Mystery shopping"
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Customer integration
Customer satisfaction
Hotel industry
United Kingdom
Dienstleistungsqualität
542
Service quality
542
Kundenzufriedenheit
288
Consumer behaviour
257
Konsumentenverhalten
257
Beziehungsmarketing
166
Relationship marketing
166
Hotellerie
131
Gastronomie
111
Restaurant industry
111
Customer service
67
Kundenservice
67
Hospital
60
Krankenhaus
60
Beschwerdemanagement
55
Complaint management
55
Emotion
55
Gastgewerbe
43
Hospitality industry
43
Arbeitszufriedenheit
39
Job satisfaction
39
Dienstleistungssektor
38
Service industry
38
Arbeitsverhalten
34
Work behaviour
34
Satisfaction
33
USA
33
United States
33
Brand management
29
Markenführung
29
Tourism employees
29
Tourismusberufe
29
Viral marketing
28
Virales Marketing
28
Quality management
25
Qualitätsmanagement
25
Gesundheitsversorgung
24
Health care
24
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239
Free
3
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Article
356
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Article in journal
356
Aufsatz in Zeitschrift
356
Language
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English
356
Author
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Han, Heesup
10
Mattila, Anna S.
8
Guchait, Priyanko
7
Jang, Soocheong
6
Law, Chun Hung Roberts
6
Wong, IpKin Anthony
6
Prentice, Catherine
5
Bai, Billy
4
Qu, Hailin
4
So, Kevin Kam Fung
4
Torres, Edwin N.
4
Zhang, Tingting
4
Altinay, Levent
3
Bilgihan, Anil
3
Karatepe, Osman M.
3
Kim, Seongseop
3
King, Ceridwyn
3
Lee, Jin-soon
3
Lu, Lu
3
Lynn, Michael
3
Wang, Xingyu
3
Xu, Xun
3
Yang, Yang
3
Ali, Faizan
2
Alrawadieh, Zaid
2
Arboleda, Ana M.
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Back, Robin M.
2
Birtch, Thomas A.
2
Brewster, Zachary W.
2
Bufquin, Diego
2
Bulchand-Gidumal, Jacques
2
Chen, Chiang-Ming
2
Cheng, Bao
2
Chiang, Flora F. T.
2
Choi, Beom Joon
2
Choi, Hyeyoon
2
Choi, Youngjoon
2
Chua, Bee-Lia
2
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Published in...
All
International journal of hospitality management
Services marketing quarterly
Journal of retailing and consumer services
227
Journal of business research : JBR
154
The journal of services marketing
137
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
The service industries journal
123
International journal of contemporary hospitality management
114
Journal of hospitality marketing & management
110
Journal of travel and tourism marketing
94
Tourism management : research, policies, practice
82
Service business
67
Journal of air transport management
65
The TQM journal : the international review of organizational improvement
64
International journal of quality and service sciences
59
International journal of services and operations management
58
Journal of service research : JSR
57
Cogent business & management
56
Journal of service management
54
Total quality management & business excellence
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
International journal of quality & reliability management
51
International journal of productivity and quality management : IJPQM
50
International journal of services, economics and management
46
Asia Pacific journal of marketing and logistics
45
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
37
Journal of Asian finance, economics and business : JAFEB
35
Tourism management perspectives : TMP
32
Journal of the Academy of Marketing Science
30
International journal of services and operations management : IJSOM
29
Psychology & marketing
28
Journal of service theory and practice : JSTP
27
Journal of strategic marketing
27
Tourism analysis : an interdisciplinary tourism & hospitality journal
27
European journal of marketing : EJM
26
International journal of business information systems : IJBIS
26
International journal of electronic marketing and retailing : IJEMR
26
Journal of service research
25
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ECONIS (ZBW)
356
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1
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356
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
4
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
5
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham
;
Ozturk, Ahmet Bulent
;
Hacikara, Ahmet
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
Saved in:
6
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
7
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
8
Self-service technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
9
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
10
Promising European research results to improve hospitality in healthcare by eHealth
Zsarnoczky-Dulhazi, Fanny
;
Zsarnoczky, Martin
;
Kopper, Bence
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-5
Persistent link: https://www.econbiz.de/10014334467
Saved in:
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