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~isPartOf:"International journal of hospitality management"
~isPartOf:"SpringerLink / Bücher"
~subject:"Electronic Commerce"
~subject:"Kundenservice"
~subject:"Markenführung"
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Electronic Commerce
Kundenservice
Markenführung
Beziehungsmarketing
539
Relationship marketing
536
Consumer behaviour
202
Konsumentenverhalten
202
Kundenzufriedenheit
153
Customer satisfaction
152
Dienstleistungsqualität
125
Service quality
125
Deutschland
95
Germany
95
Hotel industry
85
Hotellerie
85
Kundenmanagement
85
Brand management
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Gastronomie
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Theorie
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Theory
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Brand image
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Markenimage
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Customer service
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Emotion
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Customer integration
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Kundenorientierung
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Kundenwert
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Beschwerdemanagement
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Customer value
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Complaint management
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Beziehungsmanagement
29
Marketingmanagement
29
Marketing management
28
Confidence
26
Vertrauen
26
Lieferantenmanagement
25
Supplier relationship management
25
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Ahn, Jiseon
4
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3
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3
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2
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Lu, Lu
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Qu, Hailin
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Shamim, Amjad
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Song, Hak-jun
2
Sreejesh, S.
2
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2
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2
Theobald, Elke
2
Wei, Wei
2
Xie, Lishan
2
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2
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1
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1
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1
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1
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International journal of hospitality management
SpringerLink / Bücher
Journal of business research : JBR
190
Journal of retailing and consumer services
176
The journal of product & brand management
99
The journal of brand management : an international journal
83
Industrial marketing management : the international journal for industrial and high-tech firms
55
The journal of services marketing
54
International journal of internet marketing and advertising : IJIMA
41
Asia Pacific journal of marketing and logistics
39
International journal of electronic customer relationship management : IJECRM
38
Psychology & marketing
37
Cogent business & management
36
Journal of strategic marketing
36
The service industries journal
35
Marketing intelligence & planning
34
International journal of contemporary hospitality management
32
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
29
European journal of marketing : EJM
28
Journal of marketing
28
Journal of promotion management : innovations in planning and applied research
27
The journal of business & industrial marketing
27
Journal of hospitality marketing & management
26
Journal of retailing
25
Journal of the Academy of Marketing Science
25
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of internet commerce
23
Journal of travel and tourism marketing
23
International journal of business information systems : IJBIS
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
International journal of e-business research : an official publication of the Information Resources Management Association
21
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
20
Journal of service management
20
Gabler Edition Wissenschaft
19
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
19
Journal of electronic commerce research : JECR
19
Journal of service research : JSR
19
Business horizons
18
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ECONIS (ZBW)
121
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1
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
2
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
3
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
4
Brand personality of global chain hotels, self-congruity, and self-discrepancy on customer responses
Kim, Jinkyung Jenny
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439970
Saved in:
5
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
6
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
7
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
8
Antecedents and consequences of brand equity : evidence from Starbucks coffee brand
Ren, YuXuan
;
Choe, Yunseon
;
Song, Hak-jun
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013482336
Saved in:
9
Customer brand co-creation behavior and brand sincerity through CSR interactivity : the role of psychological implications in service-dominant logic
Sung, Kyongsik
;
Lee, Seoki
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013482908
Saved in:
10
Putting customer service at risk : why and when family ostracism relates to customer-oriented behaviors
Rahaman, H. M. Saidur
;
Kwan, Ho Kwong
;
Babalola, Mayowa
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014282484
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