//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~isPartOf:"The journal of portfolio management : JPM"
~isPartOf:"The service industries journal"
~subject:"Beziehungsmarketing"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Messung"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Performance measurement
145
Performance-Messung
145
Hotel industry
70
Hotellerie
70
Measurement
47
Messung
47
Dienstleistungsqualität
45
Service quality
45
Consumer behaviour
43
Konsumentenverhalten
43
performance measurement
37
Willingness to pay
35
Zahlungsbereitschaftsanalyse
35
Customer satisfaction
33
Kundenzufriedenheit
33
Portfolio selection
33
Portfolio-Management
33
Firm performance
31
Unternehmenserfolg
31
Theorie
29
Theory
29
Relationship marketing
18
Gastronomie
16
Restaurant industry
16
Taiwan
15
Gastgewerbe
13
Hospitality industry
13
Risikomanagement
13
Risk management
13
portfolio construction
13
risk management
12
Capital income
11
Financial analysis
11
Finanzanalyse
11
Hospital
11
Kapitaleinkommen
11
Krankenhaus
11
Statistical method
11
Statistische Methode
11
more ...
less ...
Online availability
All
Undetermined
10
Type of publication
All
Article
18
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
18
Language
All
English
18
Author
All
Assaf, A. Georges
2
Josiassen, Alexander
2
Alcántara-Pilar, Juan Miguel
1
Amirtha, Raman
1
Babalola, Mayowa T.
1
Barrera, Ramón Barrera
1
Barrio-García, Salvador del
1
Bloemer, Josée
1
Bomfim, Emerson Luiz
1
Bueno, Eduardo Veiga
1
Carrión, Gabriel Cepeda
1
Cheng, Bao
1
Coghlan, Alexandra
1
Crespo-Almendros, Esmeralda
1
Cvelbar, Ljubica Knezevic
1
Cvelbar, Ljubica Knežević
1
Dong, Yun
1
Dubinsky, Alan J.
1
Dun, Zanna van
1
Garba, Omale A.
1
Guo, Gongxing
1
Guo, Liang
1
Gursoy, Dogan
1
Henseler, Jörg
1
Hodari, Demian
1
Huang, W. Y.
1
Kato, Heitor T.
1
Kavanagh, Michael J.
1
Kobinah, Thomas
1
Li, Pei-chi
1
Liu, Wei
1
Michel, John W.
1
Park, Sang-June
1
Peng, Yan
1
Porcu, Lucia
1
Qu, Yuanmei Elly
1
Ren, Shuang
1
Ronzoni, Giulio
1
Sivakumar, V. J.
1
Sparks, Beverley
1
more ...
less ...
Published in...
All
International journal of hospitality management
The journal of portfolio management : JPM
The service industries journal
Journal of business research : JBR
22
Industrial marketing management : the international journal for industrial and high-tech firms
20
Journal of retailing and consumer services
15
The journal of business & industrial marketing
14
International journal of electronic customer relationship management : IJECRM
6
Journal of marketing
6
Journal of the Academy of Marketing Science
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service management
5
The journal of services marketing
5
Total quality management & business excellence
5
Tourism management : research, policies, practice
5
Cogent business & management
4
GfK marketing intelligence review : Marketingforschung für die Praxis
4
International journal of contemporary hospitality management
4
International journal of quality and service sciences
4
Journal of marketing management : MM
4
Journal of marketing research : JMR
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Quality management journal : QMJ
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of retail & distribution management
3
Journal of business economics : JBE
3
Journal of strategic marketing
3
Journal of targeting, measurement and analysis for marketing
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Marketing letters : a journal of research in marketing
3
The TQM journal : the international review of organizational improvement
3
The international journal of bank marketing : IJBM
3
The journal of product & brand management
3
Benchmarking : an international journal ; BIJ
2
Der Markt : international journal of marketing
2
Economic research
2
Electronic commerce research
2
EuroMed journal of business
2
Foundations and trends in marketing : FTMKT
2
more ...
less ...
Source
All
ECONIS (ZBW)
18
Showing
1
-
10
of
18
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
2
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
3
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
4
Analyzing the influence of firm-wide integrated marketing communication on market performance in the hospitality industry
Porcu, Lucia
;
Barrio-García, Salvador del
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 13-24
Persistent link: https://www.econbiz.de/10012058600
Saved in:
5
Negative workplace gossip : its impact on customer service performance and moderating roles of trait mindfulness and forgiveness
Babalola, Mayowa T.
;
Ren, Shuang
;
Kobinah, Thomas
;
Qu, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 136-143
Persistent link: https://www.econbiz.de/10012058666
Saved in:
6
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
7
Hotel property performance : the role of strategic management accounting
Turner, Michael J.
;
Way, Sean A.
;
Hodari, Demian
; …
- In:
International journal of hospitality management
63
(
2017
),
pp. 33-43
Persistent link: https://www.econbiz.de/10011705761
Saved in:
8
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
9
The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
10
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->