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~isPartOf:"International journal of hospitality management"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Customer satisfaction"
~subject:"Restaurant industry"
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Customer satisfaction
Restaurant industry
Firm performance
226
Unternehmenserfolg
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Hotel industry
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Hotellerie
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Quality management
54
Qualitätsmanagement
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Lee, Seoki
8
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4
Cho, Meehee
3
Koh, Yoon
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Park, Kwangmin
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Rhou, Yinyoung
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Singal, Manisha
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International journal of hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of contemporary hospitality management
15
Journal of business research : JBR
10
Tourism economics : the business and finance of tourism and recreation
8
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
6
Tourism management : research, policies, practice
6
Industrial marketing management : the international journal for industrial and high-tech firms
4
Service business
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of marketing
3
Journal of retailing and consumer services
3
Journal of service research : JSR
3
Journal of the Academy of Marketing Science
3
Strategic management journal
3
The Cornell hospitality quarterly
3
The journal of services marketing
3
Applied Marketing Science / Angewandte Marketingforschung
2
Business process management journal
2
Cogent business & management
2
International journal of business excellence : IJBEX
2
International journal of business innovation and research
2
International journal of economic perspectives : IJEP
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of open innovation : technology, market, and complexity
2
Journal of operations management
2
Journal of strategic marketing
2
Marketing intelligence & planning
2
Measuring business excellence : the journal of organizational performance management
2
Middle East journal of management : MEJM
2
Pakistan journal of commerce and social sciences
2
South Asian journal of management : SAJM
2
The international journal of human resource management
2
The service industries journal
2
Total quality management & business excellence
2
Tourism and hospitality research : THR
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Administrative Sciences : open access journal
1
Advances in health care management
1
Advances in hospitality and leisure
1
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ECONIS (ZBW)
37
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1
Intangible asset value of employee satisfaction in high-contact services
Fang, Ruirui
;
Gao, Baojun
;
Hu, Nan
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012494929
Saved in:
2
A data-driven approach to measure restaurant performance by combining online reviews with historical sales data
Fernandes, Elizabeth
;
Moro, Sérgio
;
Cortez, Paulo
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495005
Saved in:
3
Supplier selection and partnerships : effects upon restaurant operational and strategic benefits and performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Giunipero, Larry C.
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495067
Saved in:
4
Sustainability implementation in restaurants : a comprehensive model of drivers, barriers, and competitiveness-mediated effects on firm performance
Cantele, Silvia
;
Cassia, Fabio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241843
Saved in:
5
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
6
The effect of increasing employee compensation on firm performance : evidence from the restaurant industry
Kim, Hong Soon
;
Jang, Soocheong
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293839
Saved in:
7
Does managerial ownership influence franchising in restaurant companies?
Rhou, Yinyoung
;
Li, Yuan
;
Singal, Manisha
- In:
International journal of hospitality management
78
(
2019
),
pp. 122-130
Persistent link: https://www.econbiz.de/10012012723
Saved in:
8
Restaurant purchasing skills and the impacts upon strategic purchasing and performance : the roles of supplier integration
Cho, Meehee
;
Bonn, Mark Andrew
;
Giunipero, Larry C.
; …
- In:
International journal of hospitality management
78
(
2019
),
pp. 293-303
Persistent link: https://www.econbiz.de/10012012768
Saved in:
9
Is board of director compensation excessive in restaurant firms?
Mun, Sung Gyun
;
Paek, Soyon
;
Woo, Linda
;
Park, Sangwon
- In:
International journal of hospitality management
82
(
2019
),
pp. 149-158
Persistent link: https://www.econbiz.de/10012121408
Saved in:
10
Shine bright like a star : hotel performance and guests' expectations based on star ratings
Mohsin, Asad
;
Rodrigues, Helena
;
Brochado, Ana
- In:
International journal of hospitality management
83
(
2019
),
pp. 103-114
Persistent link: https://www.econbiz.de/10012122034
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