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~isPartOf:"International journal of hospitality management"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Qu, Hailin"
~subject:"Arbeitsverhalten"
~subject:"Konsumentenverhalten"
~subject:"Tourism"
~subject:"USA"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
~type_genre:"Bibliografie"
~type_genre:"Bibliographie enthalten"
~type_genre:"Conference paper"
~type_genre:"Glossar enthalten"
~type_genre:"Guidebook"
~type_genre:"Konferenzbeitrag"
~type_genre:"Ratgeber"
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Arbeitsverhalten
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Tourism
USA
Hotel industry
10
Hotellerie
10
Beziehungsmarketing
8
Consumer behaviour
8
Relationship marketing
8
Customer satisfaction
6
Gastronomie
6
Kundenzufriedenheit
6
Restaurant industry
6
Work behaviour
6
Dienstleistungsqualität
5
Service quality
5
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Emotion
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Hospitality industry
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Job satisfaction
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16
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16
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Qu, Hailin
Jang, Soocheong
64
Han, Heesup
52
Mattila, Anna S.
31
Lee, Seoki
28
Gursoy, Dogan
26
Kim, Woo Gon
24
Law, Chun Hung Roberts
24
Ryan, Chris
17
Dogru, Tarik
15
Hanks, Lydia
15
Hyun, Sunghyup Sean
15
Li, Xiang
15
Line, Nathaniel D.
15
Okumus, Fevzi
15
Lu, Lu
14
So, Kevin Kam Fung
14
Wong, IpKin Anthony
14
Wu, Luorong
14
Song, Haiyan
13
Wei, Wei
13
Zhang, Lu
13
Kim, Seongseop
12
Law, Rob
12
Miao, Li
12
Woosnam, Kyle M.
12
Yang, Yang
12
Hung, Kam
11
Hwang, Jinsoo
11
Jeong, EunHa
11
Liu, Qing
11
Nicolau, Juan Luis
11
Park, Sangwon
11
Suess, Courtney
11
Taheri, Babak
11
Wang, Yao-Chin
11
Bilgihan, Anil
10
Heo, Cindy Yoonjoung
10
Lee, Jin-soo
10
Magnini, Vincent P.
10
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International journal of hospitality management
Tourism management : research, policies, practice
Journal of travel and tourism marketing
6
International journal of contemporary hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism economics : the business and finance of tourism and recreation
2
Journal of destination marketing & management
1
Journal of retailing and consumer services
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The Cornell hospitality quarterly
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
16
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1
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
2
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
3
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
4
A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing
;
Washburn, Isaac
;
Qu, Hailin
- In:
International journal of hospitality management
79
(
2019
),
pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
Saved in:
5
The formation of sub-brand love and corporate brand love in hotel brand portfolios
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
- In:
International journal of hospitality management
77
(
2019
),
pp. 375-384
Persistent link: https://www.econbiz.de/10011988651
Saved in:
6
The spillover effects of management influence tactics on customer-directed outcomes
Liu, Jing
;
Qu, Hailin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 143-156
Persistent link: https://www.econbiz.de/10012004917
Saved in:
7
Calculating tourists' customer equity and maximizing the hotel's ROI
Kim, Yumi Park
;
Boo, Soyoung
;
Qu, Hailin
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 408-421
Persistent link: https://www.econbiz.de/10011903549
Saved in:
8
Drivers and resources of customer co-creation : a scenario-based case in the restaurant industry
Im, Jinyoung
;
Qu, Hailin
- In:
International journal of hospitality management
64
(
2017
),
pp. 31-40
Persistent link: https://www.econbiz.de/10011731665
Saved in:
9
The mediating role of consumption emotions
Song, Jahyun
;
Qu, Hailin
- In:
International journal of hospitality management
66
(
2017
),
pp. 66-76
Persistent link: https://www.econbiz.de/10011810941
Saved in:
10
Toward an integrated model of tourist expectation formation and gender difference
Wang, Chunyang
;
Qu, Hailin
;
Ksu, Maxwell K.
- In:
Tourism management : research, policies, practice
54
(
2016
),
pp. 58-71
Persistent link: https://www.econbiz.de/10011451937
Saved in:
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