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~isPartOf:"International journal of hospitality management"
~person:"Bilgihan, Anil"
~person:"Mattila, Anna S."
~person:"Mittal, Vikas"
~person:"Quach, Sara"
~person:"Sesé, F. Javier"
~subject:"Beziehungsmarketing"
~subject:"Website"
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Beziehungsmarketing
Website
Consumer behaviour
31
Konsumentenverhalten
31
Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungsqualität
7
Service quality
7
Emotion
6
Gastronomie
6
Hotel industry
6
Hotellerie
6
Relationship marketing
6
Restaurant industry
6
Experiment
4
Advertising effects
3
Beschwerdemanagement
3
Complaint management
3
Corporate Social Responsibility
3
Corporate social responsibility
3
Customer service
3
Eating habit
3
Ernährungsverhalten
3
Food
3
Gender
3
Geschlecht
3
Healthy eating
3
Kundenservice
3
Other customers
3
Werbewirkung
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Advertising
2
Airbnb
2
Consumer behavior
2
Cultural identity
2
Experimental design
2
Gastgewerbe
2
Gesundheit
2
Health
2
Hospitality industry
2
Kulturelle Identität
2
Kundenbindungsprogramm
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Bilgihan, Anil
Mattila, Anna S.
Mittal, Vikas
Quach, Sara
Sesé, F. Javier
Han, Heesup
13
Hyun, Sunghyup Sean
5
Jang, Soocheong
5
Ahn, Jiseon
4
Bai, Billy
4
Kim, Wansoo
4
Law, Chun Hung Roberts
4
Qu, Hailin
4
Wong, IpKin Anthony
4
Back, Ki-Joon
3
Hung, Kam
3
Hwang, Jinsoo
3
Im, Jinyoung
3
So, Kevin Kam Fung
3
Song, Hak-jun
3
Tanford, Sarah
3
Torres, Edwin N.
3
Wei, Wei
3
Xu, Xun
3
Yu, Jongsik
3
Zhang, Tingting
3
Back, Robin M.
2
Bonfanti, Angelo
2
Bufquin, Diego
2
Chua, Bee-Lia
2
Denizci Guillet, Basak
2
DiPietro, Robin B.
2
Gamage, Thilini Chathurika
2
Gao, Yixing
2
Gil Saura, Irene
2
Gursoy, Dogan
2
Ham, Sunny
2
Hanks, Lydia
2
Hua, Nan
2
Huey Chern Boo
2
Jani, Dev
2
Kallmünzer, Andreas
2
Kang, Juhee
2
Khan, Imran
2
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International journal of hospitality management
Journal of retailing and consumer services
6
The journal of services marketing
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service research
4
Services marketing quarterly
4
International journal of contemporary hospitality management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of business research : JBR
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of retailing
3
Journal of service research : JSR
3
Journal of hospitality marketing & management
2
Journal of the Academy of Marketing Science
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The journal of product & brand management
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Cornell hospitality quarterly : CQ
1
Customer engagement marketing
1
European management review : the journal of the European Academy of Management
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of consumer studies
1
International journal of quality and service sciences
1
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service management
1
Journal of strategic marketing
1
Marketing letters : a journal of research in marketing
1
Psychology & marketing
1
Service business
1
The international review of retail, distribution and consumer research
1
The service industries journal
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
1
Universia business review : UBR
1
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ECONIS (ZBW)
6
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1
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
2
The social influence of other consumers on consumers’ reward donations
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
77
(
2019
),
pp. 504-511
Persistent link: https://www.econbiz.de/10011988872
Saved in:
3
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
4
How does social distance impact customers' complaint intentions? : a cross-cultural examination
Fan, Alei
;
Mattila, Anna S.
;
Zhao, Xinyuan
- In:
International journal of hospitality management
47
(
2015
),
pp. 25-34
Persistent link: https://www.econbiz.de/10011312551
Saved in:
5
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
6
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
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