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~isPartOf:"International journal of hospitality management"
~person:"Guchait, Priyanko"
~person:"Madera, Juan M."
~subject:"Complaint management"
~subject:"Customer compensation"
~subject:"Kundenzufriedenheit"
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Complaint management
Customer compensation
Kundenzufriedenheit
Beschwerdemanagement
6
Customer satisfaction
6
Dienstleistungsqualität
6
Service quality
6
Service recovery performance
4
Emotion
3
Emotional labor
2
Error management
2
Anxiety
1
Betriebliches Bildungsmanagement
1
Beziehungsmarketing
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Consumer behaviour
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Corporate culture
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Culture
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Customer service
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Dienstleistungssektor
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Employer-provided training
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Error management training
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Führungsstil
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Gastgewerbe
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Gerechtigkeit
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Gratitude
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Hospitality industry
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Justice
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Konsumentenverhalten
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Kundenservice
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Leadership style
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Perceived co-worker support
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Perceived fairness
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Perceived psychological safety
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Perceived supervisor support
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Perspective taking
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Relationship marketing
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Service failure
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Guchait, Priyanko
Madera, Juan M.
Jang, Soocheong
6
Mattila, Anna S.
5
Huey Chern Boo
2
Kim, Hyunsu
2
Kim, Jong-hyeong
2
Lee, Lindsey
2
Luo, Anqi
2
MacQuilken, Lisa
2
Magnini, Vincent P.
2
Meng, Fang
2
Miao, Li
2
Ro, Heejung
2
So, Kevin Kam Fung
2
Sparks, Beverley
2
Sreejesh, S.
2
Taheri, Babak
2
Wang, Xingyu
2
Wei, Wei
2
Adler, Howard
1
Ali, Faizan
1
Andajigarmaroudi, Saeed
1
Assaf, A. Georges
1
Baker, Melissa A.
1
Butcher, Ken
1
Cai, Liping A.
1
Cai, Ruiying
1
Chen, Kai
1
Cheng, Simone
1
Choi, Chang Hwan
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Choi, Soo Keun
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Chuang, Shih-chieh
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Cvelbar, Ljubica Knežević
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Dawson, Mary
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DiPietro, Robin B.
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Dyussembayeva, Shynar
1
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International journal of hospitality management
International journal of contemporary hospitality management
1
Journal of service theory and practice : JSTP
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
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Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
2
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
3
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
4
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Saved in:
5
Perceived supervisor and co-worker support for error management : impact on perceived psychological safety and service recovery performance
Guchait, Priyanko
;
Paşamehmetoğlu, Ayşın
;
Dawson, Mary
- In:
International journal of hospitality management
41
(
2014
),
pp. 28-37
Persistent link: https://www.econbiz.de/10010403128
Saved in:
6
Error management at different organizational levels : frontline, manager, and company
Guchait, Priyanko
;
Kim, Kyungmin
;
Namasivayam, Karthik
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 12-22
Persistent link: https://www.econbiz.de/10009406156
Saved in:
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