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~isPartOf:"International journal of hospitality management"
~person:"Miao, Li"
~person:"Song, Hanqun"
~subject:"Beziehungsmarketing"
~subject:"Konsumentenverhalten"
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Beziehungsmarketing
Konsumentenverhalten
Consumer behaviour
15
Gastronomie
8
Restaurant industry
8
Hotel industry
7
Hotellerie
7
USA
6
United States
6
Customer satisfaction
5
Kundenzufriedenheit
5
Dienstleistungsqualität
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Emotion
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Gastgewerbe
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Hospitality industry
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Service quality
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China
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Customer service
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Führungskräfte
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Hospital
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Airbnb
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Complaint management
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Coronavirus
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Credibility
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Glaubwürdigkeit
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Holiday behaviour
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Perceived authenticity
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Personalisierung
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Sharing economy
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Soziales Verhalten
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Miao, Li
Song, Hanqun
Han, Heesup
38
Jang, Soocheong
35
Mattila, Anna S.
28
Hyun, Sunghyup Sean
14
Line, Nathaniel D.
13
Wu, Luorong
12
Hanks, Lydia
11
Jeong, EunHa
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Kim, Woo Gon
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Zhang, Lu
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Wei, Wei
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Wong, IpKin Anthony
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Cho, Meehee
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Law, Chun Hung Roberts
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Lee, Seoki
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Lu, Lu
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Chua, Bee-Lia
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Heo, Cindy Yoonjoung
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Kang, Juhee
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Kim, DongHee
8
Kim, Jong-Hyeong
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Kim, Seongseop
8
Qu, Hailin
8
Seo, Soobin
8
Bonn, Mark Andrew
7
Gao, Yixing
7
Gursoy, Dogan
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Guéguen, Nicolas
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Hwang, Jinsoo
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Jacob, Céline
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Magnini, Vincent P.
7
Rahman, Imran
7
Reynolds, Dennis
7
So, Kevin Kam Fung
7
Wang, Yao-Chin
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DiPietro, Robin B.
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International journal of hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
International journal of contemporary hospitality management
4
Journal of hospitality marketing & management
3
Journal of revenue and pricing management
2
Tourism management : research, policies, practice
2
Tourism management perspectives : TMP
2
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
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The service industries journal
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Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
16
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1
The effects of consumer brand authenticity, brand image, and age on brand loyalty in time-honored restaurants : findings from SEM and fsQCA
Xu, Jing
;
Prayag, Girish
;
Song, Hanqun
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014227671
Saved in:
2
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
3
Robotic employees vs. human employees : customers' perceived authenticity at casual dining restaurants
Song, Hanqun
;
Wang, Yao-Chin
;
Yang, Huijun
;
Ma, Emily Jintao
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013383282
Saved in:
4
The cause-effect relationship between negative food incidents and tourists' negative emotions
Song, Hanqun
;
Kim, Jong-Hyeong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012547737
Saved in:
5
How to enhance hotel guests' acceptance and experience of smart hotel technology : an examination of visiting intentions
Yang, Huijun
;
Song, Hanqun
;
Cheung, Catherine
;
Guan, Jieqi
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012820021
Saved in:
6
Nostalgic experiences in time-honored restaurants : antecedents and outcomes
Song, Hanqun
;
Xu, Jing
;
Kim, Jong-Hyeong
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328055
Saved in:
7
The chain of effects from authenticity cues to purchase intention : the role of emotions and restaurant image
Kim, Jong-Hyeong
;
Song, Hanqun
;
Youn, Hyewon
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241414
Saved in:
8
The influence of perceived credibility on purchase intention via competence and authenticity
Kim, Jong-Hyeong
;
Song, Hanqun
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300123
Saved in:
9
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
10
Peer-to-peer interactions : perspectives of Airbnb guests and hosts
Moon, Hyoungeun
;
Miao, Li
;
Hanks, Lydia
;
Line, Nathaniel D.
- In:
International journal of hospitality management
77
(
2019
),
pp. 405-414
Persistent link: https://www.econbiz.de/10011988666
Saved in:
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