Robotic employees vs. human employees : customers' perceived authenticity at casual dining restaurants
Year of publication: |
2022
|
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Authors: | Song, Hanqun ; Wang, Yao-Chin ; Yang, Huijun ; Ma, Emily Jintao |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 106.2022, p. 1-10
|
Subject: | Authenticity | Product level theory | Repurchase intention | Restaurant | Robot | Service robots | Roboter | Gastronomie | Restaurant industry | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
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