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~isPartOf:"International journal of hospitality management"
~subject:"Arbeitszufriedenheit"
~subject:"Kundenbindung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Arbeitszufriedenheit
Kundenbindung
Beziehungsmarketing
280
Relationship marketing
280
Consumer behaviour
164
Konsumentenverhalten
164
Customer satisfaction
137
Kundenzufriedenheit
137
Dienstleistungsqualität
116
Service quality
116
Hotel industry
85
Hotellerie
85
Gastronomie
65
Restaurant industry
65
Brand management
42
Markenführung
42
Emotion
36
Brand image
35
Markenimage
35
Customer service
30
Kundenservice
30
Beschwerdemanagement
25
Complaint management
25
Satisfaction
23
USA
22
United States
22
Loyalty
21
Arbeitsverhalten
20
Confidence
20
Customer integration
20
Kundenintegration
20
Vertrauen
20
Work behaviour
20
Customer value
18
Kundenwert
18
Tourism employees
18
Tourismusberufe
18
Hospitality industry
16
Job satisfaction
16
Brand
15
Gastgewerbe
15
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16
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Article
21
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Article in journal
21
Aufsatz in Zeitschrift
21
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English
21
Author
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Hwang, Jinsoo
2
Abdul-Halim Bin Abdul-Majid
1
Ahn, Jiseon
1
Aman-Ullah, Attia
1
Armstrong, Steven J.
1
Babakus, Emin
1
Baloglu, Seyhmus
1
Bernhard, Bo Jason
1
Bonn, Mark Andrew
1
Bulchand-Gidumal, Jacques
1
Busser, James A.
1
Chaijani, Milad Hooshmand
1
Chang, Yee-Shan
1
Cheah, Jun-Hwa
1
Cho, Meehee
1
Choe, Ja Young
1
Deitz, George D.
1
Deng, Xincai
1
Ferreira, Aristides Isidoro
1
Gamage, Thilini Chathurika
1
Gao, Bo Wendy
1
Geng, Ruoqi
1
Guo, Weining
1
Han, Heesup
1
Han, Su-Jin
1
Hong, Zhisheng
1
Hwang, Eunmin
1
Jani, Dev
1
Jung, Hyo Sun
1
Kallmünzer, Andreas
1
Karatepe, Osman M.
1
Kennell, James
1
Kim, Gi-jin
1
Kim, Heather Markham
1
Kim, Jinkyung Jenny
1
Lai, Ivan K. W.
1
Leal, Catarina Correia
1
Lee, Choong-Ki
1
Lee, Hye-mi
1
Lee, JungHoon
1
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Published in...
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International journal of hospitality management
SpringerLink / Bücher
42
Journal of retailing and consumer services
28
Journal of business research : JBR
24
The journal of services marketing
17
Springer eBook Collection / Business and Economics
16
Gabler Edition Wissenschaft
15
The service industries journal
12
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of contemporary hospitality management
9
Gabler Research
8
Journal of hospitality marketing & management
8
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
8
The journal of business & industrial marketing
8
Journal of strategic marketing
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
How to succeed in the digital age : strategies from 17 top managers
6
Journal of service management
6
Neue betriebswirtschaftliche Forschung : Nbf
6
Services marketing quarterly
6
Tourism management : research, policies, practice
6
Hamburger Schriften zur Marketingforschung
5
Journal of Asian finance, economics and business : JAFEB
5
Journal of business ethics : JOBE
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of marketing
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of service research : JSR
5
Journal of service theory and practice : JSTP
5
Journal of travel and tourism marketing
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
5
The journal of personal selling & sales management : JPSSM
5
Wirtschaftswissenschaft
5
Australasian marketing journal
4
Berichte aus der Betriebswirtschaft
4
Edward Elgar E-Book Archive
4
European journal of marketing
4
European journal of marketing : EJM
4
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ECONIS (ZBW)
21
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1
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21
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1
Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad
;
Aman-Ullah, Attia
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
Saved in:
2
How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers
Tajeddini, Kayhan
;
Gamage, Thilini Chathurika
;
Ul …
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013266150
Saved in:
3
Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and loyalty
Chang, Yee-Shan
;
Cheah, Jun-Hwa
;
Lim, Xin-Jean
; …
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255958
Saved in:
4
Impacts of cruise industry corporate social responsibility reputation on customers' loyalty : mediating role of trust and identification
Ahn, Jiseon
;
Shamim, Amjad
;
Park, Jungkun
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012425029
Saved in:
5
Fostering employee-customer identification : the impact of relational job design
Li, Yan
;
Guo, Weining
;
Armstrong, Steven J.
;
Xie, Yi
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
Saved in:
6
Human baristas and robot baristas : how does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
Hwang, Jinsoo
;
Choe, Ja Young
;
Kim, Heather Markham
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013327964
Saved in:
7
Hospitality employee and customer role in value co-creation : personal, organizational and collaborative outcomes
Shulga, Lenna V.
;
Busser, James A.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012389079
Saved in:
8
Should I book another hotel? : the effects of sickness and ethnicity on customer brand loyalty and positive word of mouth
Leal, Catarina Correia
;
Ferreira, Aristides Isidoro
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389826
Saved in:
9
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
10
Retaining hotel employees as internal customers : effect of organizational commitment on attitudinal and behavioral loyalty of employees
Yao, Tang
;
Qiu, Qi
;
Wei, Yigang
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10011981825
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