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~isPartOf:"International journal of hospitality management"
~subject:"Dienstleistungsqualität"
~subject:"Emotion"
~subject:"Kundenbindung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Dienstleistungsqualität
Emotion
Kundenbindung
Beziehungsmarketing
280
Relationship marketing
280
Consumer behaviour
164
Konsumentenverhalten
164
Customer satisfaction
137
Kundenzufriedenheit
137
Service quality
116
Hotel industry
85
Hotellerie
85
Gastronomie
65
Restaurant industry
65
Brand management
42
Markenführung
42
Brand image
35
Markenimage
35
Customer service
30
Kundenservice
30
Beschwerdemanagement
25
Complaint management
25
Satisfaction
23
USA
22
United States
22
Loyalty
21
Arbeitsverhalten
20
Confidence
20
Customer integration
20
Kundenintegration
20
Vertrauen
20
Work behaviour
20
Customer value
18
Kundenwert
18
Tourism employees
18
Tourismusberufe
18
Arbeitszufriedenheit
16
Hospitality industry
16
Job satisfaction
16
Brand
15
Gastgewerbe
15
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Undetermined
106
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Article
144
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Article in journal
144
Aufsatz in Zeitschrift
144
Language
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English
144
Author
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Han, Heesup
6
Jang, Soocheong
6
Mattila, Anna S.
6
Qu, Hailin
5
Prentice, Catherine
4
Torres, Edwin N.
4
Wong, IpKin Anthony
4
DiPietro, Robin B.
3
Hwang, Jinsoo
3
Ahn, Jiseon
2
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Cheng, Bao
2
Gamage, Thilini Chathurika
2
Ha, Jooyeon
2
Hanks, Lydia
2
Huey Chern Boo
2
Hyun, Sunghyup Sean
2
Kim, Haemi
2
Kim, Taegoo
2
King, Ceridwyn
2
Lai, Ivan K. W.
2
Lee, Choong-Ki
2
Lee, Gyehee
2
Lee, Lindsey
2
Lehto, Xinran Y.
2
Li, Shuhao
2
Liu, Canmian
2
Lu, Lu
2
Madera, Juan M.
2
Melián-González, Santiago
2
Mostafa Rasoolimanesh, S.
2
Ryu, Kisang
2
Shulga, Lenna V.
2
So, Kevin Kam Fung
2
Sreejesh, S.
2
Tajeddini, Kayhan
2
Tanford, Sarah
2
Woo, Linda
2
Wu, Luorong
2
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Published in...
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International journal of hospitality management
Journal of retailing and consumer services
218
Journal of business research : JBR
147
The journal of services marketing
112
The service industries journal
85
Journal of hospitality marketing & management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Services marketing quarterly
54
Journal of service research : JSR
53
SpringerLink / Bücher
53
International journal of contemporary hospitality management
52
Journal of travel and tourism marketing
50
Service business
47
Journal of service management
41
Tourism management : research, policies, practice
39
Cogent business & management
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
The international journal of bank marketing : IJBM
31
Asia Pacific journal of marketing and logistics
30
Journal of strategic marketing
30
The TQM journal : the international review of organizational improvement
30
Industrial marketing management : the international journal for industrial and high-tech firms
29
Journal of the Academy of Marketing Science
29
Journal of service research
27
Psychology & marketing
27
International journal of quality and service sciences
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Marketing intelligence & planning
25
Journal of service theory and practice : JSTP
23
Managing service quality : MSQ ; an international journal
23
European journal of marketing : EJM
22
Gabler Edition Wissenschaft
22
Journal of air transport management
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
22
International journal of services and operations management
21
The journal of brand management : an international journal
21
The journal of business & industrial marketing
20
Total quality management & business excellence
20
International journal of electronic marketing and retailing : IJEMR
19
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ECONIS (ZBW)
144
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1
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144
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1
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
2
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
3
Enhancing teamwork in the hospitality industry : the importance of empathy
Jung, Hyojung
;
Lee, Stacy H.
;
Lim, SangGon
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439949
Saved in:
4
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
5
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
6
Nexus of customer adaptation to mannequins with visit intention to full-service restaurants : role of spatial layout
Selem, Kareem M.
;
Shahidul Islam, Mohammad
; …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014487567
Saved in:
7
Let me engage you : peer engagement behaviour on peer-to-peer platforms
Marvi, Reza
;
Foroudi, Pantea
;
Fakhreddin, Farbod
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014487582
Saved in:
8
The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin
;
Mooney, Shelagh
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014487591
Saved in:
9
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
10
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
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