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~isPartOf:"International journal of hospitality management"
~subject:"Satisfaction"
~subject:"United States"
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Search: subject:"Service quality"
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Satisfaction
United States
Service quality
403
Dienstleistungsqualität
402
Customer satisfaction
212
Kundenzufriedenheit
212
Consumer behaviour
193
Konsumentenverhalten
193
Hotel industry
129
Hotellerie
129
Beziehungsmarketing
116
Relationship marketing
116
Gastronomie
105
Restaurant industry
105
Customer service
55
Kundenservice
55
Hospital
54
Krankenhaus
54
Emotion
51
Beschwerdemanagement
44
Complaint management
44
Gastgewerbe
42
Hospitality industry
42
Arbeitsverhalten
32
Arbeitszufriedenheit
32
Job satisfaction
32
Work behaviour
32
Tourism employees
29
Tourismusberufe
29
USA
25
Hospitality
23
Viral marketing
22
Virales Marketing
22
Robot
21
Roboter
21
Dienstleistungssektor
20
Service industry
20
Product quality
19
Produktqualität
19
Quality management
19
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Undetermined
32
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Article
55
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Article in journal
55
Aufsatz in Zeitschrift
55
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English
55
Author
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Jang, Soocheong
5
Altinay, Levent
3
Han, Heesup
3
Alrawadieh, Zaid
2
Arboleda, Ana M.
2
Arici, Hasan Evrim
2
Ha, Jooyeon
2
Lugosi, Peter
2
Mattila, Anna S.
2
Tulucu, Fadime
2
Yang, Wan
2
Adler, Howard
1
Ahn, Jiseon
1
Antipov, Evgeny A.
1
Back, Robin M.
1
Barber, Nelson
1
Ba̧k, Monika
1
Becker, Cherylynn
1
Bilgihan, Anil
1
Bradley, Gregory T.
1
Brewster, Zachary W.
1
Bufquin, Diego
1
Bujisic, Milos
1
Busser, James A.
1
Cai, Liping A.
1
Cha, JaeMin
1
Chang, Yee-Shan
1
Cheah, Jun-Hwa
1
Chen, Ching-fu
1
Chen, Qiurong
1
Chiang, Chia-hao
1
Choi, Hwansuk Chris
1
Choi, Hyeyoon
1
Choi, Youngjoon
1
Chou, Sheng-Fang
1
Chung, Namho
1
Denizci Guillet, Basak
1
El-Kassar, Abdul-Nasser
1
Gallarza-Granizo, Martina G.
1
Gan, Bernard
1
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International journal of hospitality management
Working paper / National Bureau of Economic Research, Inc.
112
Journal of retailing and consumer services
41
Health care management review : HCM review
28
The journal of services marketing
24
Journal of business research : JBR
22
Quality management journal : QMJ
17
Journal of air transport management
16
NBER working paper series
16
Economics of education review
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of contemporary hospitality management
14
International journal of health care finance and economics
14
Service business
14
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
Services marketing quarterly
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
International journal of quality & reliability management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Managing service quality : MSQ ; an international journal
10
The American economic review
10
American economic journal : a journal of the American Economic Association
9
Discussion paper series / IZA
9
Health care financing review
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of service management
8
Journal of service research : JSR
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Tourism analysis : an interdisciplinary tourism & hospitality journal
8
Academy of Management journal : AMJ
7
Asia Pacific journal of marketing and logistics
7
Brookings papers on education policy
7
Economic inquiry : journal of the Western Economic Association International
7
Health marketing quarterly
7
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ECONIS (ZBW)
55
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1
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
2
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
3
Reprint of: Satisfaction with life and perception of healthcare services
Arboleda, Ana M.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334764
Saved in:
4
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
5
Satisfaction with life and perception of healthcare services
Arboleda, Ana M.
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014310672
Saved in:
6
Investigating the use experience of restaurant service robots : the cognitive-affective-behavioral framework
Chen, Ching-fu
;
Girish V. G.
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311479
Saved in:
7
Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and loyalty
Chang, Yee-Shan
;
Cheah, Jun-Hwa
;
Lim, Xin-Jean
; …
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255958
Saved in:
8
Importance-performance analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia
;
Ba̧k, Monika
;
Zientara, Piotr
; …
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
Saved in:
9
Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Shum, Cass
;
Ghosh, Ankita
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209292
Saved in:
10
To dine or not to dine? : collective wellbeing in hospitality in the COVID-19 era
Tuzovic, Sven
;
Kabadayi, Sertan
;
Paluch, Stefanie
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547967
Saved in:
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