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~isPartOf:"International journal of hospitality management"
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Search: subject:"SERVICE INDUSTRY"
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Dienstleistungssektor
30
Service industry
30
Dienstleistungsqualität
20
Service quality
20
Consumer behaviour
10
Customer satisfaction
10
Konsumentenverhalten
10
Kundenzufriedenheit
10
Dienstleistung
8
Services
8
Beschwerdemanagement
7
Complaint management
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Customer service
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Gastronomie
7
Kundenservice
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Restaurant industry
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Service failure
6
Beziehungsmarketing
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Emotion
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Hotel industry
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Hotellerie
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Innovation
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Relationship marketing
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Service innovation
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Service recovery
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Creativity
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Hospital
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Innovation management
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Innovationsmanagement
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Krankenhaus
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Kreativität
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Service encounter
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Automation
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Automatisierung
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Brand management
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Cognition
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Competence
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Dienstleistungsinnovation
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Guchait, Priyanko
2
Hon, Alice H. Y.
2
Jang, Soocheong
2
Kim, Jong-hyeong
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Ahmad, Syed Zamberi
1
Altinay, Levent
1
Andajigarmaroudi, Saeed
1
Chena, I-Shuo
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Choi, Sungwoo
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He, Zeya
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Horng, Jeou-Shyan
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Hu, Yaou
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Huey Chern Boo
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Iqbal, Juman
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International journal of hospitality management
The service industries journal
270
Journal of business research : JBR
97
Discussion paper series / IZA
90
SpringerLink / Bücher
85
The journal of services marketing
85
International journal of production economics
60
Journal of service management
58
Service business
58
NBER working paper series
56
IZA Discussion Paper
53
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
52
Journal of retailing and consumer services
45
NBER Working Paper
44
International journal of services technology and management
41
Discussion paper
40
Working paper / National Bureau of Economic Research, Inc.
40
Structural change and economic dynamics : SC+ED
39
Regional studies
36
The international journal of human resource management
36
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
35
European journal of operational research : EJOR
33
International journal of services and operations management
33
Discussion paper / Centre for Economic Policy Research
32
Working paper
32
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
31
The journal of business & industrial marketing
30
ZEW discussion papers
30
Journal of service research
29
Policy research working paper : WPS
29
Services marketing quarterly
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
RIETI discussion paper
28
Research policy : policy, management and economic studies of science, technology and innovation
27
Springer eBook Collection
26
International journal of innovation management
25
World Bank Policy Research Working Paper
25
Economics of innovation and new technology
24
International journal of production research
24
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ECONIS (ZBW)
32
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1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
3
Does incivility in quick service restaurants suppress the voice of employee? : a moderated mediation model
Madhan, Kumar
;
Shagirbasha, Shameem
;
Iqbal, Juman
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209273
Saved in:
4
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
5
Revisiting the effects of smile intensity on judgments of warmth and competence : the role of industry context
Min, Hyounae
;
Hu, Yaou
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185236
Saved in:
6
Relationships between external knowledge, internal innovation, firms# open innovation performance, service innovation and business performance in the Pakistani hotel industry
Ul Hameed, Waseem
;
Nisar, Qasim Ali
;
Wu, Hung-Che
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012425261
Saved in:
7
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
8
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
9
Dual-focused transformational leadership and service innovation in hospitality organisations : a multilevel investigation
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013198487
Saved in:
10
The importance of human-related factors on service innovation and performance
Tajeddini, Kayhan
;
Martin, Emma
;
Altinay, Levent
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012241335
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