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~isPartOf:"International journal of internet marketing and advertising : IJIMA"
~isPartOf:"Journal of customer behaviour"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer satisfaction"
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Customer satisfaction
Website
89
Consumer behaviour
69
Konsumentenverhalten
69
Online retailing
55
Online-Handel
55
Internet marketing
40
Online-Marketing
40
E-commerce
37
Electronic Commerce
37
Beziehungsmarketing
25
Relationship marketing
25
Kundenzufriedenheit
23
Social Web
18
Social web
18
Dienstleistungsqualität
15
Einzelhandel
15
Retail trade
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Service quality
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Confidence
11
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Viral marketing
7
Virales Marketing
7
Brand image
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China
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Markenimage
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Internet
5
Website quality
5
Advertising effects
4
Brand management
4
Cognition
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Data Mining
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Data mining
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Innovation adoption
4
Innovationsakzeptanz
4
Kognition
4
Markenführung
4
Satisfaction
4
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4
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Menon, Balakrishnan
2
Adil, Mohd
1
Agrebi, Meriem
1
Aguilar-Illescas, Rocío
1
Al Khateeb, Amr
1
Alalwan, Ali Abdallah
1
Algharabat, Raed
1
Alnawas, Ibrahim
1
Alves, Helena
1
Anaya-Sánchez, Rafael
1
Ayodeji, Ogunmola Gabriel
1
Bai, Xuesong
1
Bataoui, Soffien
1
Belanche, Daniel
1
Ben Mimoun, Mohammed Slim
1
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1
Bressolles, Grégory
1
Casaló, Luis V.
1
Cavallero, Luisa
1
Chandon, Jean Louis
1
Coutinho, Ananda Raquel Silva
1
Dash, Ganesh
1
Dogra, Nikhil
1
Durieu, François
1
Gao, Lingling
1
Guinalíu, Miguel
1
Jung, Na Young
1
Kim, HaeJung
1
Kim, Young Hoon
1
Kumar, Vikas
1
Li, Xiaoshu
1
Liébana-Cabanillas, Francisco
1
Loureiro, Sandra M. C.
1
Mainardes, Emerson Wagner
1
Miranda, Francisco J.
1
Molinillo, Sebastian
1
Park, JungKun
1
Park, Mijung
1
Paul, Justin
1
Pereira, Hélia Gonçalves
1
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International journal of internet marketing and advertising : IJIMA
Journal of customer behaviour
Journal of retailing and consumer services
International journal of electronic marketing and retailing : IJEMR
10
Journal of internet commerce
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of business information systems : IJBIS
8
International journal of retail & distribution management
6
Journal of travel and tourism marketing
6
Electronic commerce research
5
International journal of e-business research : an official publication of the Information Resources Management Association
5
Journal of business research : JBR
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
International journal of hospitality management
4
International journal of public sector performance management : IJPSPM
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of electronic commerce research : JECR
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Service business
4
The service industries journal
4
Tourism management : research, policies, practice
4
African journal of science, technology, innovation and development : AJSTID
3
Cogent business & management
3
Information systems and e-business management : ISeB
3
International journal of retail and distribution management
3
Journal of strategic marketing
3
Marketing intelligence & planning
3
Tourism management perspectives : TMP
3
Administrative Sciences : open access journal
2
Asia Pacific journal of marketing and logistics
2
Electronic commerce research and applications
2
European journal of marketing : EJM
2
Gadjah Mada international journal of business
2
Global business review
2
International journal of business excellence
2
International journal of business excellence : IJBEX
2
International journal of business innovation and research
2
International journal of contemporary hospitality management
2
International journal of electronic business
2
International journal of electronic commerce : IJEC
2
International journal of electronic customer relationship management : IJECRM
2
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ECONIS (ZBW)
23
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10
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23
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1
The influence of the ethics of e-retailers on online customer experience and customer satisfaction
Mainardes, Emerson Wagner
;
Coutinho, Ananda Raquel Silva
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240269
Saved in:
2
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
3
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
4
Customer satisfaction and loyalty with corporate multi-brand websites in an era of social media and misinformation
Agrebi, Meriem
;
Chandon, Jean Louis
;
Zaichkowsky, …
- In:
International journal of internet marketing and …
16
(
2022
)
4
,
pp. 394-421
Persistent link: https://www.econbiz.de/10013256327
Saved in:
5
Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim
;
Al Khateeb, Amr
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
Saved in:
6
Social commerce website design, perceived value and loyalty behavior intentions : the moderating roles of gender, age and frequency of use
Molinillo, Sebastian
;
Aguilar-Illescas, Rocío
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012666047
Saved in:
7
E-retail factors for customer activation and retention : an empirical study from Indian e-commerce customers
Kumar, Vikas
;
Ayodeji, Ogunmola Gabriel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012434257
Saved in:
8
Determinant factors influencing customer usage intentions regarding online services in the road transportation industry
Menon, Balakrishnan
- In:
Journal of customer behaviour
18
(
2019
)
2
,
pp. 131-150
Persistent link: https://www.econbiz.de/10012257458
Saved in:
9
Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.
;
Cavallero, Luisa
;
Miranda, …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
Saved in:
10
The influence of e-relationship quality and e-service quality on customer loyalty in the context of Flipkart online retailer services
Menon, Balakrishnan
- In:
Journal of customer behaviour
17
(
2018
)
1/2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10011936177
Saved in:
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