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~isPartOf:"International journal of logistics : research and applications"
~isPartOf:"International journal of services and standards"
~isPartOf:"Quality management journal : QMJ"
~subject:"Dienstleistungsqualität"
~subject:"Lieferkette"
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Dienstleistungsqualität
Lieferkette
Quality management
209
Qualitätsmanagement
209
Service quality
63
USA
30
United States
30
quality management
29
Hospital
26
Krankenhaus
26
Standardisierung
26
Standardization
26
Supply chain
26
Gesundheitsversorgung
23
Health care
23
Lean Management
22
Lean management
22
Gesundheitswesen
21
Health care system
21
Customer satisfaction
19
Kundenzufriedenheit
19
Business process management
18
Prozessmanagement
18
Lean Production
17
Lean production
17
Product quality
17
Produktqualität
17
Six Sigma
14
Firm performance
13
Unternehmenserfolg
13
Bibliometrics
12
Bibliometrie
12
Innovation
12
Performance measurement
12
Performance-Messung
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KMU
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SME
11
service quality
11
Award
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Industrie
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86
Aufsatz in Zeitschrift
86
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3
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3
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English
86
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Prybutok, Victor R.
8
Prybutok, Victor
5
Chakraborty, Subhajit
4
Kaynak, Hale
4
McFadden, Kathleen L.
4
Davis, Mark
3
Fredendall, Lawrence D.
3
Johnson, Dana M.
3
Peng, Xianghui
3
Russell, Roberta S.
3
Bernardo, Vitor Zanetti
2
Blankson, Charles
2
Choi, Yunsik
2
Cudney, Elizabeth A.
2
Erkul, Muratcan
2
Ferrand, Yann B.
2
Ford, Matthew W.
2
Foster, S. Thomas
2
Gardner, John W.
2
Gerolamo, Mateus Cecílio
2
Gowen, Charles, III.
2
Honda, Ana Carolina
2
Lee, Jung Young
2
Linderman, Kevin W.
2
Nottingham, Quinton J.
2
Pirrallo, Ronald G.
2
Ponnaiyan, Subramaniam
2
Singh, Rajesh K.
2
Weathers, Danny
2
Wei, Xinyu
2
Xu, Lu
2
Zhang, Xiaoni
2
Zipkin, Paul Herbert
2
Ababneh, Khaldoun I.
1
AlNajem, Mohamad N.
1
Alkhatib, Saleh
1
Aravindan, S.
1
Ashton, Triss
1
Atrek, Banu
1
Bahroun, Zied
1
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International journal of logistics : research and applications
International journal of services and standards
Quality management journal : QMJ
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
105
International journal of quality & reliability management
86
International journal of productivity and quality management : IJPQM
82
International journal of production research
81
The TQM journal : the international review of organizational improvement
78
International journal of production economics
73
Total quality management & business excellence
57
European journal of operational research : EJOR
38
International journal of services and operations management
33
International journal of quality and service sciences
32
Benchmarking : an international journal ; BIJ
22
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
19
Journal of health organization and management
18
Journal of retailing and consumer services
18
Cogent business & management
17
Health care management review : HCM review
17
International journal of six sigma and competitive advantage : IJSSCA
17
Transportation research / E : an international journal
16
Journal of business research : JBR
15
Management science : journal of the Institute for Operations Research and the Management Sciences
15
Production and operations management : an international journal of the Production and Operations Management Society
15
Amfiteatru economic : an economic and business research periodical
14
European research studies
14
International journal of business information systems : IJBIS
14
International journal of contemporary hospitality management
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Manufacturing & service operations management : M & SOM
14
Business process management journal
13
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
13
International journal of services, economics and management
13
Journal of operations management
13
International journal of services and operations management : IJSOM
12
Service business
12
Supply chain management : an international journal
12
The international journal of logistics management
12
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ECONIS (ZBW)
86
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1
An integrated model of supply chain quality management, Industry 3.5 and innovation to improve manufacturers' performance : a case study of Vietnam
Thanh Van Nguyen
;
Pham, Hien Thu
;
Hiep Minh Ha
;
Trang …
- In:
International journal of logistics : research and …
27
(
2024
)
2
,
pp. 261-283
Persistent link: https://www.econbiz.de/10014553914
Saved in:
2
The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Bashar, Abul
;
Rahman, Md. Mahbubur
;
Sakib, Md. Nazmus
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10014545249
Saved in:
3
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
4
Evaluation of fresh food logistics service quality using online customer reviews
Chen, Shan
;
Wang, Yibing
;
Han, Shuihua
;
Lim, Ming Kim
- In:
International journal of logistics : research and …
26
(
2023
)
8
,
pp. 917-933
Persistent link: https://www.econbiz.de/10014322171
Saved in:
5
Quality and green management for operational and environmental performance : relational capital in supply chain management
Wu, Rong
;
Huo, Baofeng
;
Yu, Yubing
;
Zhang, Zuopeng
- In:
International journal of logistics : research and …
25
(
2022
)
4/5
,
pp. 471-492
Persistent link: https://www.econbiz.de/10013426136
Saved in:
6
Strategic framework for developing resilience in Agri-Food Supply Chains during COVID 19 pandemic
Kumar, Pravin
;
Singh, Rajesh K.
- In:
International journal of logistics : research and …
25
(
2022
)
11
,
pp. 1401-1424
Persistent link: https://www.econbiz.de/10013426263
Saved in:
7
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
8
Back to the future : cybernetics for safety, quality and cybersecurity
Cernauskas, Deborah
;
Kumiega, Andrew
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 183-192
Persistent link: https://www.econbiz.de/10013410708
Saved in:
9
Impact of lean and quality management practices on green supply chain performance : an empirical study on ceramic enterprises
Choudhary, Kailash
;
Sangwa, Narpat Ram
;
Sangwan, Kuldip …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 193-211
Persistent link: https://www.econbiz.de/10013410711
Saved in:
10
The evolution of supply chain management as measured with the Baldrige excellence framework
Xie, Heng
;
Wei, Xinyu
;
Peng, Xianghui
;
Prybutok, Victor
- In:
Quality management journal : QMJ
29
(
2022
)
4
,
pp. 234-247
Persistent link: https://www.econbiz.de/10013410722
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