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~isPartOf:"International journal of market research : JMRS ; the journal of the Market Research Society"
~isPartOf:"Marketing intelligence & planning"
~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"zho"
~person:"Klaus, Philipp"
~person:"Sharma, Piyush"
~subject:"Auslandsverlagerung"
~subject:"Consumer behaviour"
~subject:"Hong Kong"
~subject:"Interkulturelles Management"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Auslandsverlagerung
Consumer behaviour
Hong Kong
Interkulturelles Management
Unternehmensdienstleistung
Konsumentenverhalten
18
Dienstleistungsqualität
14
Service quality
14
Customer satisfaction
11
Kundenzufriedenheit
11
Beziehungsmarketing
8
Relationship marketing
8
Cross-cultural management
4
Cross-cultural competence
3
Cultural identity
3
Customer experience
3
Customer service
3
Dienstleistung
3
Hongkong
3
Intercultural service encounters
3
Interkulturelle Kompetenz
3
Kulturelle Identität
3
Kundenservice
3
Personal cultural orientations
3
Product counterfeiting
3
Produktpiraterie
3
Services
3
Business services
2
Call centre
2
Callcenter
2
Competence
2
Corporate culture
2
Counterfeit proneness
2
Cross-cultural relations
2
Customer value
2
Einzelhandel
2
Ethics
2
Ethik
2
Interaction comfort
2
Interkulturelle Beziehungen
2
Internet marketing
2
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10
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Article
22
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
22
Language
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English
Chinese
Author
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Klaus, Philipp
Sharma, Piyush
Phau, Ian
9
Mattila, Anna S.
8
Hollebeek, Linda D.
7
Bang, Nguyen
6
Arli, Denni
5
Romaniuk, Jenni
5
Chan, Ricky Y. K.
4
Das, Gopal
4
Daunt, Kate L.
4
Harris, Lloyd C.
4
Leckie, Civilai
4
Rosenbaum, Mark
4
Barnham, Chris
3
Bronner, Fred
3
Casidy, Riza
3
Cheah, Isaac
3
Dolnicar, Sara
3
Edvardsson, Bo
3
Gilboa, Shaked
3
Hoog, Robert de
3
Johnson, Lester W.
3
Khare, Arpita
3
Kim, Namwoon
3
Kumar, Prashant
3
Ladeira, Wagner Junior
3
Luk, Sherriff T. K.
3
Mishra, Sita
3
Neale, Larry
3
O'Cass, Aron
3
Poddar, Amit
3
Roy, Rajat
3
Santini, Fernando de Oliveira
3
Seger-Guttmann, Tali
3
Shimul, Anwar Sadat
3
Simkin, Lyndon
3
Singh, Jaywant
3
Sivakumaran, Bharadhwaj
3
Thaichon, Park
3
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Published in...
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International journal of market research : JMRS ; the journal of the Market Research Society
Marketing intelligence & planning
The journal of services marketing
Journal of retailing and consumer services
13
Journal of business research : JBR
10
European journal of marketing : EJM
4
Journal of international consumer marketing
3
International journal of market research
2
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of marketing management : MM
2
Journal of service management
2
Journal of service research
2
The journal of product & brand management
2
European journal of marketing
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International marketing review
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of business ethics : JBE
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of euromarketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Psychology & marketing
1
The international journal of bank marketing : IJBM
1
The service industries journal
1
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ECONIS (ZBW)
22
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1
-
10
of
22
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date (oldest first)
1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
Cultural differences in deliberate counterfeit purchase behavior
Sharma, Piyush
;
Chan, Ricky Y. K.
;
St. Davčik, Nebojša
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 121-137
Persistent link: https://www.econbiz.de/10013172901
Saved in:
3
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
4
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
5
Threat, efficacy and message framing in consumer healthcare
Nandakumar, Nachiketas
;
Sivakumaran, Bharadhwaj
;
Kalro, Arti
- In:
Marketing intelligence & planning
35
(
2017
)
4
,
pp. 442-457
Persistent link: https://www.econbiz.de/10011723754
Saved in:
6
Antecedents, outcomes, and mediating role of internal reference prices in pay-what-you-want (PWYW) pricing
Roy, Rajat
;
Rabbanee, Fazlul K.
;
Sharma, Piyush
- In:
Marketing intelligence & planning
34
(
2016
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10011459210
Saved in:
7
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
8
Demystifying deliberate counterfeit purchase behaviour : towards a unified conceptual framework
Sharma, Piyush
;
Chan, Ricky Y. K.
- In:
Marketing intelligence & planning
34
(
2016
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011570774
Saved in:
9
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
10
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
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