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~isPartOf:"International journal of production economics"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Produktqualität"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Nachkaufmarketing"
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Produktqualität
Customer service
60
Kundenservice
60
Customer satisfaction
25
Dienstleistungsqualität
25
Kundenzufriedenheit
25
Service quality
25
Beziehungsmarketing
20
Consumer behaviour
20
Konsumentenverhalten
20
Relationship marketing
20
Beschwerdemanagement
16
Complaint management
16
Einzelhandel
8
Retail trade
8
Lieferkette
7
Supply chain
7
Lieferantenmanagement
6
Supplier relationship management
6
B-to-B-Marketing
5
Business-to-business marketing
5
Dienstleistungssektor
5
Online retailing
5
Online-Handel
5
Service industry
5
After-sales service
4
Product quality
4
Salespeople
4
Service failure
4
Verkaufspersonal
4
Bundling strategy
3
Contract theory
3
E-commerce
3
Electronic Commerce
3
Frontline employees
3
Garantie
3
Leistungsbündel
3
Leistungsmotivation
3
Product returns
3
Queueing theory
3
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Article
4
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
4
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English
4
Author
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Kim, Sang Hyun
2
Bakshi, Nitin
1
Chan, Ya-hui
1
Cohen, Morris A.
1
Guajardo, Jose A.
1
Kim, Junyong
1
Lin, Shu-ping
1
Netessine, Serguei
1
Savva, Nicos
1
Sheu, Chwen
1
Wansink, Brian
1
Yang, Chenlung
1
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Published in...
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International journal of production economics
International journal of quality and service sciences
Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Economics letters
1
International journal of business and economics
1
International journal of consumer studies
1
International journal of hospitality management
1
International journal of production research
1
International journal of quality & reliability management
1
Journal of business research : JBR
1
Metamorphosis : a journal of management research
1
Omega : the international journal of management science
1
The Geneva risk and insurance review
1
The journal of legal studies
1
Transportation research / E : an international journal
1
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ECONIS (ZBW)
4
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1
Signaling new product reliability with after-sales service contracts
Bakshi, Nitin
;
Kim, Sang Hyun
;
Savva, Nicos
- In:
Management science : journal of the Institute for …
61
(
2015
)
8
,
pp. 1812-1829
Persistent link: https://www.econbiz.de/10011338818
Saved in:
2
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
3
How retailers' recommendation and return policies alter product evaluations
Kim, Junyong
;
Wansink, Brian
- In:
Journal of retailing
88
(
2012
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10009707072
Saved in:
4
Refining Kano's "quality attributes-satisfaction" model : a moderated regression approach
Lin, Shu-ping
;
Yang, Chenlung
;
Chan, Ya-hui
;
Sheu, Chwen
- In:
International journal of production economics
126
(
2010
)
2
,
pp. 255-263
Persistent link: https://www.econbiz.de/10003995300
Saved in:
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