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~isPartOf:"Journal of service management"
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Robot
96
Roboter
96
Scheduling problem
39
Scheduling-Verfahren
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Theorie
18
Theory
18
Dienstleistungsqualität
16
Service quality
16
Artificial intelligence
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Che, Ada
4
Chu, Chengbin
3
Foumani, Mehdi
3
Odekerken-Schröder, Gaby
3
Paluch, Stefanie
3
Schepers, Jeroen
3
Stecke, Kathryn E.
3
Belanche, Daniel
2
Casaló, Luis V.
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Dolgui, Alexandre
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Flavián Blanco, Carlos
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Franceschini, Fiorenzo
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Gong, Yeming
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He, Yumin
2
Jörling, Moritz
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Kim, Hyun-Jung
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Koster, René de
2
Kunz, Werner H.
2
Lind, Morten
2
Liu, Quan
2
Mahr, Dominik
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Mastrogiacomo, Luca
2
McLeay, Fraser
2
Pham, Duc Truong
2
Sharma, Ajit
2
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Abdeljaouad, Amine Mohamed
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Aldarondo, Francisco J.
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1
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1
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International journal of production research
Journal of service management
Journal of service research
Technological forecasting & social change : an international journal
52
International journal of hospitality management
37
European journal of operational research : EJOR
30
Journal of business research : JBR
25
Computers & operations research : and their applications to problems of world concern ; an international journal
22
Journal of retailing and consumer services
16
Transportation research / E : an international journal
14
International journal of contemporary hospitality management
13
International journal of production economics
12
Electronic markets : EM ; the international journal of electronic commerce and business media
11
Journal of hospitality marketing & management
11
Journal of emerging technologies in Accounting
10
Tourism management perspectives : TMP
10
The service industries journal
9
Economics letters
8
Service business
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Tourism management : research, policies, practice
8
Economics of innovation and new technology
7
International journal of technology management : IJTM
7
Economic modelling
6
European journal of industrial engineering : EJIE
6
Journal of service theory and practice
6
Journal of travel and tourism marketing
6
Research policy : policy, management and economic studies of science, technology and innovation
6
Technology audit and production reserves
6
IEEE transactions on engineering management : EM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of organizational change management
5
Journal of securities operations & custody
5
LogForum : elektroniczne czasopismo naukowe z dziedziny logistyki
5
Marketing letters : a journal of research in marketing
5
New technology, work and employment
5
Psychology & marketing
5
Transportation science
5
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
5
Benchmarking : an international journal ; BIJ
4
Energy economics
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ECONIS (ZBW)
113
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113
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1
Artificial intelligence in service industries : customers' assessment of service production and resilient service operations
Mariani, Marcello M.
;
Borghi, Matteo
- In:
International journal of production research
62
(
2024
)
15
,
pp. 5400-5416
Persistent link: https://www.econbiz.de/10015053696
Saved in:
2
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
How smart should a service
robot
be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
5
Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots
Han, Bing
;
Deng, Xun
;
Fan, Hua
- In:
Journal of service research
26
(
2023
)
3
,
pp. 441-458
Persistent link: https://www.econbiz.de/10014325998
Saved in:
6
How to benefit from order data : correlated dispersed storage assignment in robotic warehouses
Mirzaei, Masoud
;
Zaerpour, Nima
;
Koster, René de
- In:
International journal of production research
60
(
2022
)
2
,
pp. 549-568
Persistent link: https://www.econbiz.de/10012873182
Saved in:
7
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
8
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
9
I,
robot
, you, consumer : measuring artificial intelligence types and their effect on consumers emotions in service
Pantano, Eleonora
;
Scarpi, Daniele
- In:
Journal of service research
25
(
2022
)
4
,
pp. 583-600
Persistent link: https://www.econbiz.de/10013395999
Saved in:
10
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
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