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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"International journal of public sector performance management : IJPSPM"
~person:"Ferro, Pasquale"
~person:"Nawafleh, Sahem"
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Dienstleistungsqualität
2
E-Government
2
E-government
2
Jordan
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Jordanien
2
Public administration
2
Public services
2
Service quality
2
Öffentliche Dienstleistung
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Öffentliche Verwaltung
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Confidence
1
Customer satisfaction
1
EGOVSAT
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Kundenzufriedenheit
1
Neues Steuerungsmodell
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New public management
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Public sector
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Quality management
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Qualitätsmanagement
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SEM
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SERVQUAL
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Structural equation model
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Strukturgleichungsmodell
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Vertrauen
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citizen
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citizen trust
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e-government
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e-government program
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electronic government
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performance
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public sector
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satisfaction
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service quality
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structural equation modelling
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Ferro, Pasquale
Nawafleh, Sahem
Alasonas, Panteleimon
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Chhabra, Varun
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Chopra, Shweta
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Naik, Shubhanshu
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Pekka-Economou, Victoria
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Rajan, Prashant
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Skordoulis, Michalis
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International journal of productivity and quality management : IJPQM
International journal of public sector performance management : IJPSPM
Questioni di economia e finanza
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Bank of Italy Occasional Paper
1
International journal of electronic business
1
International journal of public sector performance management
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International journal of services and operations management : IJSOM
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Journal of information & knowledge management : JIKM
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ECONIS (ZBW)
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E-government and citizen satisfaction in Jordan : EGOVSAT testing using SEM approach
Nawafleh, Sahem
- In:
International journal of productivity and quality …
34
(
2021
)
1
,
pp. 20-32
Persistent link: https://www.econbiz.de/10012696535
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The implementation of e-government and the trust of citizens in public sector performance : the mediating role of service quality
Nawafleh, Sahem
- In:
International journal of public sector performance …
6
(
2020
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10012178521
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