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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Total quality management & business excellence"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Customer satisfaction
Dienstleistungsqualität
272
Service quality
269
Kundenzufriedenheit
141
Qualitätsmanagement
121
Quality management
119
service quality
76
Beziehungsmarketing
57
Konsumentenverhalten
57
Relationship marketing
57
customer satisfaction
39
Hospital
35
Krankenhaus
35
Product quality
35
Produktqualität
35
Gesundheitsversorgung
34
Health care
34
Gesundheitswesen
26
Health care system
26
Measurement
25
Messung
25
SERVQUAL
22
Fuzzy sets
19
Fuzzy-Set-Theorie
19
AHP-Verfahren
16
Customer service
16
Hotellerie
16
Kundenservice
16
Structural equation model
16
Strukturgleichungsmodell
16
quality
16
AHP approach
15
Bank
15
Hotel industry
15
India
15
Indien
15
Higher education institution
14
Hochschule
14
Patienten
14
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1
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Article
154
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154
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English
154
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Marimon, Frederic
5
Mas-Machuca, Marta
4
Shahin, Arash
4
Ha Thu Nguyen
3
Park, Sang-June
3
Yi, Youjae
3
Abdul Rahman
2
Adil, Mohd
2
Aghdaie, Fathollah Amiri
2
Ahmed, Gouher
2
Akroush, Mamoun N.
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Anh Thi Tu Le
2
Berbegal-Mirabent, Jasmina
2
Boon-Cheong Chew
2
Cudney, Elizabeth A.
2
Lay Hong Tan
2
Lee, Yeong-Ran
2
Llach, Josep
2
Malik, Shahab Alam
2
Materla, Tejaswi
2
Norzalita Abd Aziz
2
Skordoulis, Michalis
2
Syaiful-Rizal Hamid
2
Wei, Jiahua
2
Abedi, Saeed
1
Abrao, Ana Gloria
1
Abu Khait, Rawan
1
Abudaqa, Anas
1
Adeola, Ogechi
1
Affara, Israa B.
1
Agarwal, Sonal
1
Ahlawat, Pardeep K.
1
Ahmad, Hafiz Mushtaq
1
Ahmad, Mansoor
1
Ahn, Jongchang
1
Ajarmah, Balqees Salem
1
Akasheh, Sajad
1
Akdere, Mesut
1
Akhtar, Farheen
1
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International journal of productivity and quality management : IJPQM
International journal of services, economics and management
Total quality management & business excellence
International journal of hospitality management
289
Journal of retailing and consumer services
286
Journal of business research : JBR
174
The journal of services marketing
164
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
136
The service industries journal
130
International journal of contemporary hospitality management
114
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
101
Services marketing quarterly
95
Journal of air transport management
72
Journal of service research : JSR
70
Tourism management : research, policies, practice
70
Service business
68
The TQM journal : the international review of organizational improvement
65
Cogent business & management
63
International journal of quality and service sciences
62
International journal of services and operations management
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of quality & reliability management
54
Journal of service management
54
Asia Pacific journal of marketing and logistics
53
Managing service quality : MSQ ; an international journal
49
The international journal of bank marketing : IJBM
44
Journal of Asian finance, economics and business : JAFEB
40
Journal of the Academy of Marketing Science
39
Quality management journal : QMJ
39
Psychology & marketing
35
International journal of services and operations management : IJSOM
32
International journal of business information systems : IJBIS
31
Journal of service theory and practice : JSTP
30
Journal of strategic marketing
30
European journal of marketing : EJM
29
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of electronic marketing and retailing : IJEMR
29
Journal of retailing
29
Journal of service research
28
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ECONIS (ZBW)
154
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1
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
2
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
3
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
4
Service quality, perceived price fairness, and users' continuous usage intentions regarding shared bike service
Ma, Liang
;
Zhang, Xin
;
Hao, Feifei
;
Liu, Shenghui
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1682-1702
Persistent link: https://www.econbiz.de/10014369719
Saved in:
5
Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
Saved in:
6
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
7
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
8
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
9
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
10
Dual quality and limits to international adaptation of product quality : development of a conceptual framework and research agenda
Annarita, Colamatteo
;
Fabio, Cassia
;
Marcello, Sansone
- In:
Total quality management & business excellence
34
(
2023
)
9/10
,
pp. 1243-1256
Persistent link: https://www.econbiz.de/10014284851
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