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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customer satisfaction"
~subject:"Health care system"
~subject:"United Kingdom"
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Search: subject_exact:"Mystery shopping"
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Customer satisfaction
Health care system
United Kingdom
Dienstleistungsqualität
298
Service quality
298
Kundenzufriedenheit
180
Consumer behaviour
116
Konsumentenverhalten
116
Beziehungsmarketing
97
Relationship marketing
97
Quality management
74
Qualitätsmanagement
74
Hotel industry
51
Hotellerie
51
service quality
50
Hospital
34
Krankenhaus
34
Bank
32
Gastronomie
32
Restaurant industry
32
customer satisfaction
26
Beschwerdemanagement
25
Complaint management
25
Product quality
24
Produktqualität
24
Customer service
22
Kundenservice
22
Hospitality industry
18
Bankgeschäft
17
Banking services
17
Gastgewerbe
17
India
17
Indien
17
Personal banking
16
Privatkundengeschäft
16
Electronic Banking
15
Electronic banking
15
Emotion
15
Measurement
15
Gesundheitsversorgung
14
Health care
14
Messung
14
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Undetermined
114
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Article
188
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188
Aufsatz in Zeitschrift
188
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English
188
Author
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Shahin, Arash
4
Ha Thu Nguyen
3
Adil, Mohd
2
Aghdaie, Fathollah Amiri
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Amin, Muslim
2
Anh Thi Tu Le
2
Assaker, Guy
2
Boon-Cheong Chew
2
Choudhury, Koushiki
2
Fan, Alei
2
Goh, Ben
2
Grobelna, Aleksandra
2
Han, Heesup
2
Kaura, Vinita
2
Kim, Peter Beomcheol
2
Koc, Erdogan
2
Ladeira, Wagner Junior
2
Lay Hong Tan
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Ponnam, Abhilash
2
Prayag, Girish
2
Prentice, Catherine
2
Qu, Hailin
2
Ro, Heejung
2
Saleem, Muhammad Abid
2
Sampaio, Cláudio Hoffmann
2
Santini, Fernando de Oliveira
2
Skordoulis, Michalis
2
Sweis, Rateb J.
2
Syaiful-Rizal Hamid
2
Torres, Edwin N.
2
Wong, IpKin Anthony
2
Abedi, Saeed
1
Abubakar, Binta
1
Adewoye, Oyerinde J.
1
Agarwal, Sonal
1
Ahmed, Gouher
1
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Published in...
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International journal of productivity and quality management : IJPQM
Journal of hospitality marketing & management
The international journal of bank marketing : IJBM
International journal of hospitality management
219
Journal of retailing and consumer services
214
Journal of business research : JBR
150
The journal of services marketing
135
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
132
The service industries journal
114
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
85
Services marketing quarterly
82
The TQM journal : the international review of organizational improvement
79
Journal of air transport management
65
Service business
65
International journal of services and operations management
62
Tourism management : research, policies, practice
62
International journal of quality and service sciences
61
Total quality management & business excellence
57
Journal of service research : JSR
56
Cogent business & management
55
Journal of service management
55
International journal of quality & reliability management
51
International journal of services, economics and management
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Quality management journal : QMJ
46
Asia Pacific journal of marketing and logistics
45
Managing service quality : MSQ ; an international journal
42
Health care management review : HCM review
36
Journal of Asian finance, economics and business : JAFEB
36
Journal of health organization and management
35
Journal of strategic marketing
32
International journal of services and operations management : IJSOM
30
Journal of the Academy of Marketing Science
29
Health marketing quarterly
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
26
Psychology & marketing
26
Tourism management perspectives : TMP
25
Industrial marketing management : the international journal for industrial and high-tech firms
24
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ECONIS (ZBW)
188
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188
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1
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
2
Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
3
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
4
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
5
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
6
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
7
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
8
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
9
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
10
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
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