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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Journal of service management"
~subject:"Beziehungsmarketing"
~subject:"customer satisfaction"
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Beziehungsmarketing
customer satisfaction
Dienstleistungsqualität
198
Service quality
198
Customer satisfaction
92
Kundenzufriedenheit
92
Quality management
69
Qualitätsmanagement
69
Relationship marketing
55
Consumer behaviour
42
Konsumentenverhalten
42
service quality
32
Customer service
26
Dienstleistungssektor
26
Kundenservice
26
Service industry
26
Gesundheitswesen
25
Health care system
25
Services
25
Dienstleistung
24
Health care
23
Gesundheitsversorgung
22
Hospital
19
Krankenhaus
19
Product quality
18
Produktqualität
18
Customer integration
17
Kundenintegration
17
Betriebliche Wertschöpfung
15
Measurement
15
Messung
15
Value creation
15
Dienstleistungsmanagement
12
Service management
12
AHP approach
10
AHP-Verfahren
10
Bank
10
Customer experience
10
Performance measurement
10
Performance-Messung
10
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Undetermined
42
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Article
63
Book / Working Paper
1
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64
Aufsatz in Zeitschrift
64
Collection of articles of several authors
1
Sammelwerk
1
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English
64
Author
All
Edvardsson, Bo
3
Ha Thu Nguyen
3
McColl-Kennedy, Janet R.
3
Shahin, Arash
3
Adil, Mohd
2
Aghdaie, Fathollah Amiri
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Anh Thi Tu Le
2
Ponsignon, Frederic
2
Tronvoll, Bård
2
Witell, Lars
2
Agarwal, Sonal
1
Ahmed, Gouher
1
Akasheh, Sajad
1
Al Shurideh, Muhammad
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allada, Vijaya Kameswari
1
Alzoubi, Haitham M.
1
Amelia, Amelia
1
Anber Abraheem Shlash Mohammad
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
ArabYarmohammadi, Mohammad
1
Arteaga, Francisco
1
Atulkar, Sunil
1
Bali, Aditya
1
Balouei Jamkhaneh, Hadi
1
Batat, Wided
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Boo, Je-Man
1
Boon-Cheong Chew
1
Bornemann, Torsten
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Chalikias, Miltiadis
1
Cheung, Lilliemay
1
Choung, Eun-Mi
1
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Published in...
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International journal of productivity and quality management : IJPQM
Journal of service management
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
79
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
71
Journal of hospitality marketing & management
61
Services marketing quarterly
54
Journal of service research : JSR
49
Journal of travel and tourism marketing
47
International journal of contemporary hospitality management
46
Service business
42
Cogent business & management
38
International journal of services and operations management
32
Journal of service research
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
29
International journal of services, economics and management
27
Journal of strategic marketing
27
Total quality management & business excellence
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of electronic customer relationship management : IJECRM
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
International journal of electronic marketing and retailing : IJEMR
19
Psychology & marketing
19
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal for global business advancement : JGBA
16
Journal of marketing
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
Journal of service theory and practice : JSTP
16
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ECONIS (ZBW)
64
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1
Insights into customer online reviews of
service
quality
in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
2
Service
quality
dimensions and repurchase intentions in online shopper : an Indian experience
Atulkar, Sunil
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 180-197
Persistent link: https://www.econbiz.de/10012595605
Saved in:
3
The mediating role of customer satisfaction and its effect on
service
quality
-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
4
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
Saved in:
5
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
6
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
7
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
8
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
9
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
10
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
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