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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Services marketing quarterly"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
~subject:"customer satisfaction"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Markenführung
customer satisfaction
Dienstleistungsqualität
370
Service quality
370
Customer satisfaction
185
Kundenzufriedenheit
185
Quality management
134
Qualitätsmanagement
134
Consumer behaviour
99
Konsumentenverhalten
99
Relationship marketing
99
service quality
52
Health care
46
Gesundheitsversorgung
44
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43
Krankenhaus
43
Gesundheitswesen
40
Health care system
40
Product quality
36
Produktqualität
36
Dienstleistungssektor
27
Higher education institution
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Service industry
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Customer service
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India
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Indien
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Patienten
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Measurement
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Messung
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Performance measurement
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Performance-Messung
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Beschwerdemanagement
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Complaint management
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Services marketing
14
satisfaction
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120
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Gilboa, Shaked
3
Ha Thu Nguyen
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Shahin, Arash
3
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2
Aghdaie, Fathollah Amiri
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Al Haj Eid, Mohammad Badi’
2
Al-Hawary, Sulieman Ibraheem Shelash
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Anh Thi Tu Le
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2
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Casidy, Riza
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Choi, Beom Joon
2
Dandis, Ala' Omar
2
Gamliel, Eyal
2
Greene, Henry
2
Hapsari, Raditha
2
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2
Hussein, Ananda Sabil
2
Mattila, Anna S.
2
Natarajan, Thamaraiselvan
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Shin, Hyunju
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1
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1
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International journal of productivity and quality management : IJPQM
Services marketing quarterly
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
186
International journal of hospitality management
121
Journal of business research : JBR
112
The journal of services marketing
96
The service industries journal
85
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
70
Journal of hospitality marketing & management
63
International journal of contemporary hospitality management
49
Journal of service research : JSR
49
Journal of travel and tourism marketing
48
Service business
42
Cogent business & management
38
Journal of service management
37
International journal of services and operations management
33
Journal of service research
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
Tourism management : research, policies, practice
29
International journal of services, economics and management
27
Journal of strategic marketing
27
Total quality management & business excellence
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
23
Journal of air transport management
23
Journal of the Academy of Marketing Science
23
Managing service quality : MSQ ; an international journal
22
International journal of electronic customer relationship management : IJECRM
21
Marketing intelligence & planning
21
Psychology & marketing
20
International journal of electronic marketing and retailing : IJEMR
19
International journal of quality & reliability management
17
Journal for global business advancement : JGBA
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
European journal of marketing : EJM
16
Journal of marketing
16
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ECONIS (ZBW)
120
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
3
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
4
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
5
How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
Saved in:
6
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
7
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
8
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
9
Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
10
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
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